Job DescriptionAI Engineer, designing scalable LLM and NLP solutions for high-volume customer interactions. This role will drive architecture, best practices, and innovation across voice AI systems.
Roles ResponsibilitiesKey Responsibilities
Architect and develop AI-driven IVR and conversational systems using Python
Build NLP models for text classification and clustering to support intent detection and call routing
Perform data analysis using SQL
Design and deploy LLM workflows (prompt engineering, RAG, evaluation) for voice and chat use cases
Lead development of agentic AI workflows for multi-step customer interactions
Establish LLMOps best practices, including monitoring, evaluation, and lifecycle management
Partner with IVR platform, speech engineering, and product teams
Mentor offshore and junior AI engineers
Technical Requirement2+ years of experience in AI / ML
Very robust proficiency in Python
Proven expertise in NLP, including:
o Text classification
o Clustering
Strong experience in data analysis using SQL
Hands-on experience with LLMs:
o Prompt engineering
o Evaluation frameworks




o Retrieval-Augmented Generation (RAG)
Good to Have
Experience with Agentic AI and multi-agent orchestration
Experience with LLMOps / MLOps in production environments
Cloud Experience
Libraries Tools
Python / ML: NumPy, Pandas, Scikit-learn, XGBoost
NLP: spaCy, Hugging Face Transformers, NLTK, Sentence-Transformers
LLM Frameworks: LangChain, LlamaIndex, OpenAI SDK
Agentic AI (Positive to Have): LangGraph, AutoGen, CrewAI
Data SQL: Oracle, MySQL, SQLAlchemy
Vector Databases: FAISS, Pinecone, Weaviate, Qdrant
LLMOps / MLOps (Valuable to Have): MLflow, Weights Biases, BentoML, Airflow
Educational RequirementMaster Of Comp. Applications,Master Of Technology,Bachelor Of Comp. Applications,Bachelor of Engineering,Bachelor Of Technology
Preferred SkillsTechnology->OpenSystem->Python - OpenSystem->Python,Technology->AI-Agentic AI->Agent Engineering,Technology->Database->SQL tuning,Technology->AI-Traditional AI->NLP-Text Analytics
Service LineEngineering Services

📌 Ai Engineer Bengaluru
🏢 Infosys
📍 Bengaluru