Roles and Responsibility
Manage and lead a team of operations professionals to achieve business objectives.
Develop and implement process improvements to increase efficiency and productivity.
Collaborate with cross-functional teams to resolve issues and enhance customer experience.
Analyze data and metrics to identify trends and areas for improvement.
Provide coaching and training to team members to enhance their skills and performance.
Ensure compliance with company policies and procedures.

Job Requirements
Proven experience as a Team Leader or in a similar role.
Solid knowledge of BPO/Call Centre operations and management.
Excellent leadership, communication, and problem-solving skills.
Ability to work in a fast-paced setting and adapt to changing priorities.
Solid analytical and decision-making skills.
Experience with team building and talent development programs.

📌 Team Leader Operations Malad
🏢 TP
📍 Malad