Calling all innovators – find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. Major Incident Management - Advisor II

Shift: 12 hours coverage in 2 shifts and only in Daytime [6 AM IST – 6 PM IST] [ 7 AM IST – 7 PM IST during day light savings]

Job Profile Title: Incident Management – Advisor I

You will partner with IT Support and Business teams throughout the incident lifecycle, with a focus on P2/P3/P4 Major Incidents.

Lead efforts for P3/P4 Major Incidents and serve as the focal point for MIMIC documentation on P1/P2 Major Incidents alongside a Major Incident Management SRT associate who drives command and control of the incident meeting.

Support process improvement and Continual Service Improvement initiatives to streamline Major Incident Management execution.

12+ years of experience working in a Major Incident Management organization with strong understanding of the Major Incident Management lifecycle.





Strong communication and stakeholder management skills across multiple levels of the organization.

Proficiency with MS Office tools (Power BI, Excel, PowerPoint, Teams) and ServiceNow.

Proficiency with Command Center technologies and software.

ITIL Foundation certification.

Strong working knowledge of monitoring tools (Splunk, Dynatrace, ThousandEyes, Moogsoft, etc.).

Robust working knowledge of financial transaction processing (authorization), monetary movement processing (Funding and Settlement), and digital/branch banking flows.

Strong understanding of core infrastructure domains (compute, network/communications, storage/data management).

Flexible shift support as required, which may include nights, weekends, and holidays.

Apply using your legal name

Our Commitment To Diversity And Inclusion

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

📌 Bank Management Consultant (Chennai)
🏢 Fiserv NZ
📍 Chennai