We are seeking a skilled ServiceNow Developer with a minimum of 4 years of hands-on experience to design, develop, and implement solutions on the ServiceNow platform. The ideal candidate will have strong expertise in Customer Service Management (CSM), Knowledge Management (Knowledge Base), IT Service Management (ITSM), and ServiceNow Communities.

Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. With a global reach, Product & Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Product & Technology ensures a strong presence across all regions, enabling effective and effective support to our global operations.

Design, develop, and implement ServiceNow solutions aligned with business requirements

Customize and configure modules including CSM, ITSM, Knowledge Base, and ServiceNow Communities

Develop workflows, business rules, client scripts, UI policies, and integrations

Maintain and enhance existing ServiceNow applications and services

Ensure platform best practices, performance optimization, and scalability

Support platform upgrades, testing, and deployments

Skills & Experience

Minimum 4 years of ServiceNow development experience

Robust hands-on experience with:

IT Service Management (ITSM)

ServiceNow Communities (Service Portal experience is a plus)

Proficiency in JavaScript, Glide API, and ServiceNow scripting

Experience with REST/SOAP integrations

Good understanding of ServiceNow data model and platform capabilities





Familiarity with Agile/Scrum methodologies

Knowledge of CMDB (Configuration Management Database) and asset management

Experience with ServiceNow Discovery or Service Mapping

Experience with Knowledge Centred Services (KCS) methodology

ServiceNow certifications (e.g., CSA, CAD)

Experience with UI Builder or modern ServiceNow UX frameworks

Experience in ITIL-based service management environments.

Experience with scripting, automation, and ServiceNow AI capabilities.

ServiceNow Administrator Certification (CSA) is an advantage; AWS Certified Solutions Architect or similar professional experience is highly desirable.

Continuous learning and career development opportunities.

Competitive salary and benefits package.

Flexible work arrangements and remote work options.

If you are a passionate and experienced ServiceNow Developer looking to advance your career and make a significant impact, we invite you to apply today!

Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood , then you'll love life at RWS.

This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us: to partner , putting clients fist and winning together , to pioneer , innovating fearlessly and leading with vision and courage, to progress , aiming high and growing through actions and to deliver , owning the outcome and building trust with our colleagues and clients.

All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.

📌 ServiceNow Developer/Engineer - Remote (India)
🏢 RWS
📍 India