At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.
As an IT Support Engineer, you are the first point of contact for our internal customers, keeping employees productive across Windows 11, macOS, Microsoft 365, and the identity systems behind them. This is a hands-on role on a collaborative team, with real room to grow into identity, endpoint management, automation, and AI-enabled support.
We are also building AI into how IT works, from faster ticket resolution to smarter self-service. We want someone who is curious about AI and eager to experiment with it, and who will help shape how we use it.
Location: Hybrid, Hyderabad office 2-3 days per week
Shift: 12:30 PM - 9:30 PM IST
Resolve incoming tickets for hardware, software, Teams, M365, email, and account issues, owning each one through to resolution

- Troubleshoot Windows 11 and macOS issues across devices, applications, networking, and peripherals
- Manage user accounts, group memberships, access requests, and password and MFA resets in Active Directory and Microsoft Entra ID
- Prepare, image, and deploy Windows and Mac laptops for new hires
- Analyze ticket trends and report recurring issues and root causes to IT leadership and partner teams

Explore and apply AI tools (such as Microsoft Copilot and other approved AI assistants)



to speed up troubleshooting, documentation, and user support, and share what works with the team
Bachelor’s degree in Computer Science or a related field, or 5+ years of equivalent hands-on experience

- Strong hands-on experience troubleshooting Windows 11 and macOS in an enterprise environment
- Working experience administering Active Directory and Microsoft Entra ID (user lifecycle, groups, MFA, conditional access basics)
- Experience supporting Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive) and SSO technologies
- Experience working in a ticketing system against defined SLAs
- Fluent English, spoken and written, with the ability to explain technical issues clearly to non-technical users
- Ability to work onsite in Hyderabad 2-3 days per week and during the 12:30 PM - 9:30 PM IST shift

PowerShell or other scripting experience to automate repetitive tasks

- Microsoft certifications (e.g., MD-102, SC-300, AZ-104) or CompTIA/ITIL certifications
- Experience writing knowledge base content or building self-service resources
- Experience using AI to improve IT workflows, such as drafting KB articles, summarizing tickets, or scripting with AI assistance

Work on AI for real: Help decide how AI is used in IT support, not just read about it

- Hybrid flexibility: A balance of in-office collaboration and remote work
- Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.We are an equal-chance employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

📌 Technical Support Engineer - Remote or Hybrid (Secunderabad)
🏢 Mitratech
📍 Secunderabad