Servify is a global product lifecycle management platform transforming the after-sales service experience. Founded in 2015 and headquartered in India, Servify connects leading OEM brands with their sales and service ecosystems to deliver seamless customer support and service operations. Servify partners with leading brands, retailers, distributors, insurers, service providers, and carriers across Asia, North America, Europe, and the MENA region.

Servify embraces and values diversity and is committed to be an equal opportunity employer. We welcome applications from all members and will give equal consideration to all irrespective of age, disability, gender, sexual orientation, ethnicity, nationality, religion or belief.

We offer competitive compensation, ESOPs, employee-friendly policies, modern collaboration tools, professional development opportunities, and benefits that help you do your best work.

The Program Manager will work with business, technology, operations and other cross-functional teams to implement and manage partner programs from initial planning through go-live and stabilisation. The role combines cross-functional program management with hands-on technical implementation, including program setup, configuration and leading integrations with clients and partners. New Business and Program Planning: Support Business and Account Management teams in understanding partner requirements, defining implementation scope and preparing inputs for proposals, business cases and program plans.
Program Implementation: Drive end-to-end program implementation, coordinating timelines, deliverables, dependencies and readiness across Legal, Finance, Product, Technology, Operations, Customer Support and Marketing.
Technical Program Setup: Own the technical setup and configuration of new programs on Servify's platform, including program-specific parameters, business rules, workflows, product configurations and integration requirements. Lead API integrations with clients and partners,



from understanding technical requirements and API specifications to coordinating configuration, data mapping, testing, UAT, issue resolution and production rollout.
Integration Monitoring and Issue Resolution: Monitor partner APIs and transaction flows through available dashboards, logs and monitoring tools. Existing Program Management: Support live programs through operational follow-ups, issue resolution, performance reviews and implementation of enhancements or changes requested by partners.
Support the implementation of turnkey solutions for larger partner programs involving multiple systems, processes, integrations, operational workflows and external stakeholders.
AI and Process Automation: Identify opportunities to use AI and automation to simplify recurring operational activities, improve monitoring and reporting, and reduce manual effort in managing programs.
Maintain explicit communication with internal and external stakeholders, track action items and risks, and provide regular updates on progress, issues and next steps.

2–5 years of experience in Program Management, Project Management, Technical Implementations, Partner Integrations or a similar role.

- Experience managing cross-functional implementations involving multiple teams, stakeholders and dependencies.
- Hands-on experience in system or program configuration, with a practical understanding of business rules, workflows and technical setup requirements.
- Working knowledge of REST APIs, API documentation, request/response structures, data mapping, testing and troubleshooting. Experience driving partner integrations is preferred.
- Willingness to learn and use AI tools and automation to improve day-to-day program operations.
- Based in Mumbai and available to work from the office five days a week.

Hands-on experience using AI tools to prototype solutions, build workflows and create automations across different applications.
Experience with API testing and monitoring tools such as Postman, log monitoring dashboards or basic SQL.
Experience working in a technology-led business, with external partners or on programs spanning multiple markets.

📌 Programme Manager - Self Management (Mumbai)
🏢 Servify
📍 Mumbai