Job Posted On
05-11-2026 16:00:05
Job Code
Job_304975
Experience Required
4 - 5 years
Location
~ Chennai, Tamil Nadu, India (CHN)

Job Summary
~ Citrix L2 Support Engineer

Offshore | 6 Positions | At least 3 required before 10 November 2026
Role purpose
Provide day-to-day operational support for Citrix environments, including monitoring, incident resolution, user support, service requests, maintenance, and knowledge management.
Experience
L1: 2-4 years. L2: 4-7 years.
Key Responsibilities
Monitor Citrix infrastructure, sessions, published applications, and alerts.
Resolve incidents and fulfil service requests within agreed service levels.
Troubleshoot logon, application publishing, profile, printing, and connectivity issues.
Manage user sessions and perform routine operational administration.
Support patching, upgrades, maintenance, and approved changes.
Create and update SOPs, troubleshooting guides, and knowledge articles.




Escalate complex issues with complete diagnostics and follow through to closure.
Mandatory Skills and Knowledge
Citrix Virtual Apps and Desktops
Citrix Studio and Citrix Director
Windows Server administration
Active Directory and Group Policy
DNS and DHCP fundamentals
User profile and session troubleshooting
ServiceNow or Jira
ITIL incident, problem, request, and change management
Core Competencies
Customer-focused problem solving
Explicit written and verbal communication
Structured analysis and documentation
Collaboration across technical and business teams
Ownership, accountability, and continuous improvement
Education
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline. Relevant industry certifications may be considered alongside experience.

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