Why Shopflo Shopflo started with a simple belief - checkout is the most under-innovated part of ecommerce. We built India's checkout-as-a-service platform for D2C brands, helping over 1,000 merchants improve conversion rates, reduce fraud COD orders, and deliver a seamless buying experience. Brands like Dot & Key, Nestasia, and The Sleep Company trust us to run their checkout.

You are the merchant's single point of contact, and you own the brand's onboarding record in HubSpot. You report to the Onboarding Manager and work closely with Sales, the Integration Team and CSMs.

Post the deal on Slack with Brand | MID, integration owner, theme and
Run the three merchant calls: Testing & Go Live.

- and prepaid orders, check the discount and loyalty flows, and set up the order status page.
- Support the merchant through D+7.





○ Keep records clean: keep these up to date for every brand: HubSpot stages and checklist
fields, Periskope WhatsApp groups, Slack, tl;1–3 years in merchant onboarding, customer success or implementation at a SaaS, D2C or
Working knowledge of Shopify themes, apps and discounts.
● COD vs prepaid, payment gateways, shipping and
Explicit, fast communication on WhatsApp and Slack, and confidence on calls with founders and
Strong CRM discipline and the ability to juggle many brands against SLAs.
● Good to have: familiarity with Meta Pixel and GA4, basic HTML/CSS, and experience with
Indian D2C apps

📌 Services support representative (Bengaluru)
🏢 shopflo
📍 Bengaluru