#SAP SuccessFactors Functional Consultant

- *Work Mode:** Work From Office
- *Project:** SAP SuccessFactors AMS / Production Support

### Role Overview
We are looking for an experienced **SAP SuccessFactors Functional Consultant** to join an application support team handling ongoing SAP SuccessFactors operations and enhancements.
The consultant will work primarily across **Employee Central, Recruiting, and Onboarding**, supporting business users, resolving application issues, handling configuration requests, and contributing to continuous improvements within the SuccessFactors environment.
### What You’ll Be Responsible For
**Application Support & Issue Resolution**

- Provide functional support for SAP SuccessFactors(921), primarily across **Employee Central, Recruiting, and Onboarding**.
- Investigate and resolve incidents, service requests and application-related issues.
- Analyse the root cause of recurring problems and recommend appropriate solutions.
- Ensure support requests are handled within defined service timelines.
- Assist business users with functional queries and system-related issues.

**Configuration & Enhancements**

- Perform configuration changes based on approved business requirements.
- Work on workflows, business rules, role-based permissions, forms, notifications and related SuccessFactors configurations.
- Support minor enhancements and functional fixes within existing applications.
- Analyse data-related issues and make appropriate configuration or functional corrections.
- Support changes related to picklists, data models and reporting requirements.

**Testing & Release Support**

- Prepare and execute functional test scenarios for system changes.
- Support **UAT, regression testing and release validation**.
- Validate fixes and enhancements before they are moved into production.
- Provide post-release support and monitor changes for any functional issues.

**Business & Stakeholder Interaction**





- Understand business requirements and translate them into appropriate SuccessFactors solutions.
- Work closely with HR/business teams to understand and resolve application issues.
- Coordinate with technical, integration, payroll, security and other application teams whenever required.
- Communicate technical or functional issues clearly to business stakeholders.

**Documentation & Process Improvement**

- Maintain functional documentation, test cases, SOPs and support-related knowledge documents.
- Keep support documentation updated based on system changes and project learnings.
- Identify repetitive issues and suggest improvements to reduce recurring support requests.
- Contribute to improving AMS processes and overall application stability.

### Required Skills & Experience
- **4+ years of experience** working with SAP SuccessFactors in implementation, support or AMS environments.
- Strong hands-on experience in the following:

- Employee Central
- Recruiting
- Onboarding
- Strong understanding of HR processes and SAP SuccessFactors functionality.
- Hands-on experience of Workflows, Business Rules, Notifications etc
- Experience handling **incidents, service requests, problems, changes and releases.
- Good knowledge of tools such as **ServiceNow or any similar tool.
- Solid analytical and problem-solving abilities.
- Good documentation and stakeholder management skills.
- Excellent verbal and written communication skills.

### Good to Have

- SAP SuccessFactors certification in relevant modules.
- Exposure to **SuccessFactors integrations, APIs or middleware platforms**.
- Experience with **SAP Integration Suite / CPI**.
- Knowledge of **People Analytics, Story Reports or Canvas Reports**.
- Understanding of **ITIL practices**.
- Previous experience working in a structured SAP AMS/support environment.

### Education
Bachelor’s degree or equivalent qualification in:

- Information Technology
- Computer Science
- Business / HR

📌 SAP Functional Consultant (Payroll) (Pune)
🏢 Umanist Staffing
📍 Pune