About Hexnode Hexnode is a global leader in Unified Endpoint Management (UEM), trusted in over 100 countries and managing millions of devices worldwide. With continuous innovation across Apple, Windows, Android, macOS, Linux, and tvOS ecosystems, Hexnode is redefining enterprise mobility and cybersecurity. As we expand our Extended Detection and Response (XDR) capabilities, we are building a next-generation data platform designed for massive scale, real-time intelligence, and high-performance security analytics.

The Customer Success Account Manager (CSAM) is responsible for building strong, long-term relationships with customers, ensuring they achieve maximum value from our solutions, and driving retention and growth. This role combines customer advocacy, product expertise, and business acumen to help clients succeed while supporting the company's strategic objectives.

Customer Relationship Management

- Serve as the primary point of contact for assigned accounts.
- Guide customers through onboarding and implementation.
- Account Growth & Retention
- Identify upsell and cross-sell opportunities within existing accounts.
- Negotiate and secure multi-year contracts with existing customers to strengthen long-term partnerships.
- Proactively manage churn risk and develop retention strategies.





Act as the voice of the customer internally, providing feedback to product and support teams.

- Performance Tracking
- Monitor account health metrics (usage, engagement, renewals).
- Expansion Ownership: Proactively identify, qualify, and close upsell and cross-sell opportunities within existing accounts.
- Strategic Pitching: Utilize case studies and data-driven insights to pitch recent modules or seats that solve specific client pain points.
- Contract Negotiation: Lead negotiations for multi-year contracts and renewals to increase Life-Time Value (LTV) and secure long-term partnership.
- Account Planning: Develop annual success plans for high-value accounts that outline specific growth and expansion targets.

Experience: 2–5 years in Customer Success, Account Management, or Sales (preferably in SaaS or technology).

- Collaboration: Team player with cross-functional coordination skills (Sales, Product, Support).
- Performance Metrics
- Net revenue retention (NRR) Customer satisfaction (CSAT/NPS).
- Customer-centric mindset with a passion for helping clients succeed.
- Strong presentation, negotiation, and relationship-building skills.
- Ability to balance multiple accounts and prioritize effectively.

📌 Account Management Support Executive (Chennai)
🏢 Hexnode UEM
📍 Chennai