99BrightMinds is seeking a Salesforce Support Engineer (BAU) to support and maintain Salesforce environments, ensuring platform stability, data integrity, and seamless business operations. The ideal candidate will have robust troubleshooting skills, hands-on experience with Salesforce products, and the ability to deliver timely support and continuous improvements. Requirements

- 3+ years of experience supporting Salesforce platforms.
- Hands-on experience with one or more Salesforce products, including:

- Sales Cloud
- Service Cloud
- Data Cloud
- Marketing Cloud

- Strong troubleshooting, analytical, and problem-solving skills.
- Experience managing support requests and working within SLA-driven environments.
- Understanding of Salesforce administration,



configuration, and data management best practices.
- Strong communication and stakeholder management skills.
- Ability to prioritize and manage multiple issues in a fast-paced environment.
- Must be based in Jordan, Egypt, or India.

Preferred Qualifications
- Salesforce Administrator certification or other Salesforce certifications.
- Experience with incident management and IT service management processes.
- Familiarity with Agile delivery environments.
- Experience supporting enterprise-scale Salesforce implementations.

📌 Salesforce Support Engineer (BAU) (India)
🏢 Recognized
📍 India