Job Summary : We are looking for an experienced ServiceNow AI Architect with 8+ years of hands-on experience across the ServiceNow ecosystem and designing, developing, and leading enterprise-grade ServiceNow AI implementations.The ideal candidate should have strong expertise and extensive prior experience designing, developing and deploying high impact AI solutions over the last 3 years that deliver significant measurable business value.The role requires a mix of deep technical skills, functional understanding, and strong logical & reasoning capabilities to design scalable, automated, and AI-driven solutions.Key Responsibilities : - Lead end-to-end ServiceNow solution design and development for enterprise AI use cases.- Thought Leadership for automation use cases and improved user experience leveraging AI and develop appropriate metrics for value derived.- Deep understanding of ServiceNow AI architecture, LLMs, MCP Servers/clients and implementation patterns.- Architect and develop advanced Virtual Agent & Agent based solutions, including conversational flows, integrations, and AI-driven responses.- Design and implement GenAI and Agentic AI use cases (e.g., auto-resolution, intelligent decisioning, autonomous workflows).- Vast experience developing custom AI agents using ServiceNow Agent Studio.- Build and optimize solutions using Workflow Data Fabric (WDF) for seamless data orchestration across platforms.- Act as a core developer for ITSM, ITOM modules (Incident, Problem, Change, Request, Event, Discovery, CMDB) with expertise on Predictive Intelligence, AI/ML data modelling & Platform Analytics.- Develop custom applications using App Engine Studio, scripting, and familiarity with data models, UI policies, business rules, and APIs.- Implement Creator Flow / Flow Designer workflows with approvals, integrations, and exception handling.- Co-ordinate with internal/external stakeholders for development of user stories,



configurations and get it delivered on agreed timeline.Technical Skills : 7+ years of hands-on ServiceNow development experience and 2+ years specialization in AI use case development and deployment.- Virtual Agent : Topic design & conversation flows, VA Designer & NLU models, Context handling and dynamic routing.- GenAI / Now Assist / Otto : Prompt engineering, AI-assisted case categorization, summarization, Knowledge article generation & response drafting.- Agentic AI / Build Agent : Multi-step autonomous workflows, Decision-based execution, Build Engineering (Component, Apps etc.).- Workflow Data Fabric (WDF) : Federated data access, External data orchestration.- Predictive Intelligence : Configuration and tuning of classification, similarity, and clustering models, Model lifecycle management, Understanding of ML thresholds, confidence scores, fallback logic.- Platform Analytics : Design KPI, Metrics, Indicators, Breakdowns, Time series analysis, Predictive forecasting, Anomaly detection, Advanced Dashboard & Reporting.- ITSM, AppEngine Core modules : Creator Flow / Flow Designer, App Engine / App Engine Studio.- Advanced scripting skills : JavaScript, Glide APIs, Script Includes, Business Rules, Client Scripts, UI Actions, Macros, REST / SOAP integrations, IntegrationHub, Spokes, Robust understanding of ServiceNow data model and CMDB.Functional & Behavioural Skills : - Robust functional understanding of ITSM, ITOM processes, Custom App Designing.- Excellent logical thinking and reasoning skills.- Ability to design solutions, not just configure features.- Strong problem-solving and analytical capabilities.- Experience working in agile / hybrid delivery models.- Ability to communicate technical concepts to non-technical stakeholders.- Leadership mindset with mentoring and guidance experience.Desired Credentials / Knowledge : - ServiceNow CIS-ITSM, CSA, CAD, AI credentials or any other mainline & micro certification.- NOW Platform Development & Administration.- ITIL v4 Certified. (ref:hirist.tech)

📌 Mindsprint - ServiceNow AI Architect (Chennai)
🏢 MINDSPRINT DIGITAL (INDIA) PRIVATE
📍 Chennai