*HR Operations Team Lead*

*Location:* Bangalore, India

*Experience:* 7 - 10 Years

*Band:* BPO 4

*Job Code:* 425282

*Shift:* US Shift / 24x7 Shifts (Flexibility Required)

*Job Type:* Full-time

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ABOUT THE ROLE

We are looking for an experienced *HR Operations Team Lead* to lead a high-performing HR Shared Services team supporting international geographies. You will oversee end-to-end service delivery across key HRO domains, drive process excellence, manage client relationships, and develop your team in a fast-paced, global environment.

This role is ideal for a people leader with strong HR operations expertise, technical proficiency in HR systems, and a passion for quality, compliance, and continuous improvement.

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KEY RESPONSIBILITIES

*Team Leadership and Management:*

- Lead, mentor, and manage a team of 15+ resources, ensuring high performance, engagement, and professional development

- Allocate tasks, monitor progress, and drive accountability across the team to meet operational goals

- Foster a culture of collaboration, innovation, and continuous improvement

- Manage performance evaluations, yearly ratings, and performance management

*Service Delivery and Operations Management:*

- Oversee end-to-end delivery of services across key HRO domains such as:

- Global Benefits

- Total Rewards

- Invoice Processing

- Wellbeing Benefits

- Global Mobility

- Continuously identify and implement process improvements to enhance efficiency and client satisfaction

- Manage high volumes of tasks while ensuring accuracy and timeliness

*Client and Stakeholder Management:*

- Build and maintain strong relationships with global clients and internal / external stakeholders

- Act as the primary point of contact for escalations and strategic discussions, ensuring client expectations are exceeded

- Provide regular updates, insights, and reports to stakeholders on service delivery performance

*Technical Expertise:*

- Utilize and manage HRO systems like Workday, Darwin, and ServiceNow to streamline operations and ensure seamless service delivery





- Stay updated on the latest trends and functionalities in HRO technologies to provide innovative solutions

*Strategic Planning and Execution:*

- Collaborate with leadership to develop and execute strategic plans for service delivery and team development

- Drive initiatives to expand service offerings and align them with organizational goals

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JOB REQUIREMENTS

*Education:*

- Bachelor's / Master's degree in any discipline

*Experience:*

- 7 - 10 years of HR Operations / Shared Services experience supporting international geographies

- Hands-on experience in ServiceNow or similar ticketing tools

- Proven experience managing large teams in a fast-paced, global environment

*Technical Skills:*

- Strong understanding of HR processes, compliance, and documentation standards

- Experience with Workday, Darwin, and ServiceNow preferred

- Exceptional attention to detail, proofreading, and quality control skills

*Soft Skills:*

- Client Management: Exceptional skills in client and stakeholder engagement, with proven ability to handle complex relationships and escalations effectively

- Leadership: Demonstrated ability to lead and motivate large teams, with focus on performance management and team growth

- Analytical Ability: Strong problem-solving skills with ability to analyze data, generate insights, and drive informed decisions

- Interpersonal Skills: Excellent communication, negotiation, and conflict-resolution skills

- Critical thinking, problem-solving, and decision-making skills

- Excellent written and spoken English communication skills, with ability to manage diverse stakeholders

- High attention to detail, quality control, and compliance mindset

- Flexibility to work in 24x7 shifts and extended hours as required. Ready to work in US shift

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WHAT WE OFFER

- Competitive salary package as per Band BPO 4

- Opportunity to work with global clients and international HR processes

- Leadership role with career growth and development opportunities

- Dynamic, collaborative, and performance-driven work environment

- Comprehensive perks as per company policy

📌 HR Operations Team Lead - Bangalore (Bengaluru)
🏢 Gratitude
📍 Bengaluru