DaMENSCH Bengaluru, Karnataka, India Life @ Damensch:
Join us to revolutionize the e-commerce industry one dapper design at a time.
Damensch is a direct-to-consumer brand in the men's essential wear space based out of Bangalore.
At Damensch, we believe in enhancing the employee's personal growth first, in order to grow successfully together as a company.
We strive to find like-minded individuals to offer a diverse community of people to interact and grow with, from all walks of life.
Experience Range: 5-7 Years
Job brief
We are looking for an experienced Customer Service Manager/Lead to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
Responsibilities
Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a explicit mission and deploy strategies focused towards that mission
Develop service procedures,
policies and standards
Keep accurate records and document customer service actions and discussions
Analyse statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry's developments and apply best practices to areas of improvement
Control resources and utilise assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities
Requirements
Proven working experience as a Customer Service Manager or Customer Service Lead Experience in providing customer service support
Working knowledge of customer service software, databases and tools
Awareness of industry's latest technology trends and applications
Ability to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation