Customer Success Specialist – Delhi Location: Employment Type: Full-time
Industry: SaaS | EdTech | Higher Education
Experience: 1–4 years preferred
Reports To: Head – Customer Success
Work Mode: On-site only (No WFH/Hybrid)

Studium is India's leading Accreditation & Institutional Intelligence Platform , helping universities and colleges simplify, streamline, and excel in quality assurance, accreditations, and rankings.
Our technology-driven platform empowers institutions to manage frameworks such as NAAC, NBA, NIRF, AACSB , and more through intelligent data management, analytics, and automation.
Patil, and several reputed universities and colleges across India.
Backed by experienced investors and academic leaders, Studium is on a mission to transform how Indian higher education institutions manage quality and institutional excellence.
Website:

We are looking for a proactive, smart, and people-oriented Customer Success Specialist to represent Studium in Delhi.
You will be responsible for managing relationships with existing institutional clients, ensuring successful product adoption, and supporting business growth across the Delhi NCR region.
Role Focus: 70% Customer Success | 30% Business Development
This is a client-facing role involving regular visits to universities and colleges, interaction with academic leadership, and close coordination with our internal teams.

Customer Success & Relationship Management
Conduct regular client visits to ensure successful implementation and adoption of Studium's platform.
Conduct product training, onboarding sessions, and periodic reviews.
Drive client satisfaction, engagement, and long-term retention.
Identify and engage with potential universities and colleges in the region.
Support initial client meetings, product demonstrations, and presentations.
Represent Studium at conferences, academic events, and networking forums.




Support regional business growth through referrals and relationship-building.
Guide institutions in effectively using Studium's applications, including Smart OBE, NIRF Intelligence, and institutional data management tools.
Position Studium as a trusted institutional excellence partner, beyond just a software provider.
Maintain structured records of client visits, implementation progress, and follow-ups.
Coordinate regularly with the Customer Success leadership team and Pune HQ.
Participate in initial onboarding and domain training at Studium's Pune headquarters.
Travel frequently across Delhi NCR for institutional meetings.
Confident in interacting with senior academic leaders, faculty, and administrators.
Qualifications & Experience
Bachelor's degree required; Master's degree in Management, Education, or related disciplines preferred.
Prior experience in Customer Success, Account Management, SaaS, EdTech, or institutional sales is an advantage.
Experience working with universities, colleges, or enterprise clients is preferred but not mandatory.
Must be based in Delhi NCR and willing to travel regularly for client meetings.
We value attitude, ownership, communication, and the hunger to learn as much as qualifications and experience.

Opportunity to work with some of India's leading universities and educational institutions.
Comprehensive product and domain training at our Pune headquarters.
Exposure to SaaS technology, analytics, AI, and higher education transformation.
Opportunity to grow professionally within a rapidly scaling technology company.
A cooperative, entrepreneurial, and performance-driven work environment.
If you are a people person, proactive problem-solver, and ambitious professional who enjoys building relationships and creating meaningful impact, we would love to hear from you.
Apply now and be part of Studium's journey to transform institutional excellence in Indian higher education.
Delhi NCR | CTC: 4–6 LPA | Employment: Full-time, In Person

📌 Customer & Success Manager / Full Time / Hybrid (Delhi)
🏢 Studium
📍 Delhi