Role: Customer Service Advisor / Sr. Customer Support Process: International Voice Process (Non Banking / Non-Technical)
Key Responsibilities
Handle customer queries from customers through calls majorly or other support channels if required.
Assist with issues related to E-com orders, order placing, cancellations, refunds, order status.
Understand the customer's problem by asking appropriate probing questions.
Provide accurate resolutions using available knowledge bases, tools, and procedures.
Handle customer complaints with patience, empathy, and professionalism .
Investigate issues and escalate cases when required.
Communicate clearly and maintain a positive customer experience.
Document every interaction accurately in the relevant systems.
Eligibility
Undergrad & Graduates
Freshers & Experienced both
Willingness to work in rotational shifts (including night shifts)
Excellent English communication , both verbal and written.
Solid listening and comprehension skills.
Good problem-solving and decision-making ability.
Customer-focused and empathetic attitude.
Basic computer and internet skills.