ServiceNow Solution & Technical ArchitectRole Overview:We are looking for an experienced ServiceNow Solution & Technical Architect to lead architecture, solution design, and technical delivery across enterprise ServiceNow implementations.The candidate should combine robust platform architecture experience with hands-on implementation knowledge, customer-facing solution leadership, and practical exposure to ServiceNow AI capabilities, particularly Now Assist.Key Responsibilities:- Own end-to-end solution and technical architecture for ServiceNow implementations, upgrades, enhancements, and transformation programs.- Lead architecture and design across ITSM, ITOM, CSM, HRSD, CMDB/CSDM, and broader ServiceNow platform capabilities.- Design and guide implementation of Now Assist and other ServiceNow AI capabilities.- Conduct discovery and solution workshops with business, technology, security, architecture, and operations stakeholders.- Translate business and non-functional requirements into high-level and detailed solution designs, integration patterns, data models, and implementation roadmaps.- Provide technical direction for configurations, customizations, scoped applications, workflows, integrations, automation, and platform extensions.- Define integration architecture using REST/SOAP APIs, IntegrationHub, MID Server,



and event-driven patterns.- Review solution designs and code, identify technical risks, manage technical debt, and ensure alignment with ServiceNow leading practices.- Establish architecture governance covering security, performance, scalability, data privacy, and responsible use of AI.Mandatory Qualifications:- 12-16 years of total IT experience, with substantial experience delivering ServiceNow solutions.- Proven experience performing both ServiceNow Solution Architect and Technical Architect responsibilities.- Strong hands-on understanding of the ServiceNow platform, data model, security, and deployment lifecycle.- Implementation experience with Now Assist and/or other ServiceNow AI capabilities.- Experience leading customer workshops, architecture discussions, and design reviews.Preferred Qualifications:- ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA).- Mandatory certifications: ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist - IT Service Management (CIS-ITSM), and at least one additional CIS certification.- Exposure to AI integration patterns, LLM APIs, AI SDKs, or retrieval-augmented generation (RAG).- Experience in consulting, managed services, or large-scale enterprise transformation programs. (ref:hirist.tech)

📌 UST - Technical Architect - ServiceNow (Chennai)
🏢 Us Technology International Private
📍 Chennai