Product Support

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

The Technical Information Solutions (TIS) team within the Product Support and Logistics division (PSLD) creates and delivers technical parts and service information accessible via SIS and SIS2GO critical for the repair and service of Caterpillar products. In TIS, the Service Information Specialist creates and maintains Service information for Caterpillar products.

Develop Service information for delivery via the Service Information System (SIS) to dealers and customers worldwide for servicing Caterpillar Machines.

Utilize the Technical Content Manager (TCM), Adobe illustrator, Creo Illustrate, Creo Parametric, and Canvas to develop troubleshooting information, Electrical & Hydraulic Schematics supporting New Product Introductions (NPI) and engineering changes.

Collaborates with global engineering and product teams to research complex technical data using engineering tools and 3D models, ensuring accurate and timely delivery of troubleshooting content.

Ensure all service information is created accurately, participate in process improvement efforts and follow authoring standards.

Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

Background/ Experience





Bachelor's degree in engineering with 1 to 2 years of job-related experience in creating/handling product support information or equivalent.

Preferably BE/BTech - Mechanical/Automobile/Electrical Engineering

Good knowledge of reading and interpreting Engineering drawings, experience in 3D modelling tools.

Self-motivated and capable of delivering results with minimal supervision while managing multiple priorities effectively.

Solid mechanical and electrical aptitude with the ability to understand machine systems, components, and service procedures.

Strong analytical and problem-solving skills with the ability to research complex engineering information and develop accurate service content.

however, as a global company, Caterpillar offers many job opportunities outside of India which can be found through our employment website at

Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Extra benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team, please apply using an English version of your CV. Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

This position requires working onsite five days a week.

Caterpillar is an Equal Opportunity Employer. Not ready to apply Join our Talent Community.

📌 English Services Specialist (Chennai)
🏢 Caterpillar
📍 Chennai