Flexton Inc is seeking an experienced and relationship-driven Technical Delivery Manager (TDM) to manage and grow a portfolio of 2–3 key client accounts. In this role, you will serve as the primary point of contact for client stakeholders — particularly Technical Hiring Managers — ensuring the timely and successful delivery of technical resources and project engagements. You will be instrumental in maintaining client satisfaction, identifying expansion opportunities, and driving long-term account growth. This is a fully remote position and requires the candidate to operate within Central Standard Time (CST) business hours to align with client and team schedules.

Account Management

Own and manage a focused portfolio of 2–3 existing client accounts with deep involvement and accountability.

Serve as the primary strategic point of contact for clients, building trusted, long-lasting relationships.

Proactively resolve escalations, delivery gaps, or client concerns with urgency and professionalism.

Develop warm and productive relationships with Technical Hiring Managers and other key decision-makers within client organizations.

Understand each client's business goals, technical needs, team culture, and hiring preferences to deliver a personalized service experience.

Act as a trusted advisor by sharing market insights, talent trends, and staffing best practices that benefit the client.

Account Growth & Opportunity Identification

Continuously evaluate accounts for new business opportunities — including additional headcount needs, new departments, or project-based engagements.





Collaborate with internal sales and recruiting teams to develop account expansion strategies and deliver targeted pitches.

Track and report on account growth metrics including revenue, placements, and pipeline opportunities.

Identify risks to account health early and implement retention and growth strategies accordingly.

Delivery Management

Ensure timely and quality delivery of technical resources (contract, contract-to-hire, and permanent placements) aligned to client requirements.

Manage end-to-end candidate submission and onboarding coordination, ensuring a smooth experience for both clients and candidates.

Monitor resource performance post-placement and maintain open feedback loops with clients and candidates alike.

Track and manage SLAs, requisition aging, and fulfillment rates across all assigned accounts.

Work cross-functionally with Flexton's recruiting, sales, and leadership teams to drive account outcomes.

Maintain accurate records of client interactions, opportunities, and delivery activities in CRM tools.

Provide weekly account status reports and dashboards to internal leadership.

Participate in team meetings, strategy sessions, and training within CST business hours.

Experience





Minimum 10 years of experience in IT staffing, technical account management, or a related client-facing delivery role.

Demonstrated track record of managing and growing multiple client accounts in a staffing or services environment.

Prior experience working with Technical Hiring Managers, Procurement, and Engineering leadership at client organizations.

Experience delivering technical resources across disciplines such as software engineering, cloud, data, infrastructure, or cybersecurity.

Strong account management and business development instincts — proactively identifies and pursues growth opportunities.

Highly organized with strong follow-through — capable of managing multiple accounts and priorities simultaneously without dropping the ball.

Comfortable with delivery metrics, reporting, and data-driven decision-making.

Proficient with CRM platforms (e.g., Bullhorn, Salesforce, HubSpot) and applicant tracking systems.

Self-motivated and results-oriented with the ability to thrive in a remote, fast-paced environment.

Reliable internet connection and a skilled remote work environment are required.

Some travel to client sites or Flexton offices may be required on an occasional basis.

Competitive base salary with performance-linked incentives and bonuses.

- 100% remote work with flexibility within CST hours.
- Access to a strong internal recruiting engine to support successful client delivery.
- Health, dental, and vision benefits (subject to employment type and location).

📌 Technical Delivery Manager - CRM Salesforce (India)
🏢 Flexton
📍 India