Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world's largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world's hardest security challenges. Ready to make an impact at the company pioneering security transformation in the AI era Join us at Zscaler.

We are looking for a Customer Support Associate I to join our team. This is a Hybrid role, reporting to the Senior Manager, Customer Services in the Customer Success Organization department. As a vital member of the support organization, you will drive the seamless activation of products and services, ensuring technical accuracy through detailed URL analysis. You will serve as a critical point of contact for our customers, navigating technical migrations and service deliveries with precision and empathy to ensure an elite user experience.

Execute essential tasks related to the activation of products, features, and services for a global customer base

Review and analyze URLs to determine their purpose or content and assign them to the appropriate category

Partner cross-functionally across the organization to guarantee the successful delivery of complex services and technical features

Own customer-facing interactions for critical projects, including sharing vital updates regarding data center migrations and technical infrastructure changes

You recognize that in a high-growth environment, speed and quality must coexist,



and you maintain a relentless focus on delivering high-impact results quickly.

At least 2 years of dedicated experience in a customer service or support environment

Foundational understanding of networking concepts, including the OSI model

Demonstrated expertise in customer interaction, project management, and disciplined time management

Proven ability to rapidly learn and apply new organizational processes, policies, and service knowledge

Valuable understanding of TCP/IP protocols and general networking architecture

CCNA certification or equivalent technical validation

Direct experience managing high-touch customer engagements or communicating technical migration details

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. Our Benefits program is one of the most important ways we support our employees. Various health plans

Parental leave options

Retirement options

Education reimbursement

In-office perks, and more!

Learn more about Zscaler's hybrid working model and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

📌 Customer Support Specialist - Hybrid Working (Nagar)
🏢 Zscaler
📍 Nagar