We're inviting applications for Global Dispute Services - Fraud. This Job Prospect aims at enabling talent to be a part of the US Fraud Back Office Team. Ensure accurate analysis of fraud claims and make sound decisions to approve or decline the same through systematic analysis

Identify and investigate unauthorized/suspicious fraud claims and high-risk transactions within customer and merchant account

Review fraud disputes through merchant contact & requesting additional documentation and executing merchant chargebacks

Making a pro-active attempt to identify fraudulent charges via inbound and outbound calls

Continue to monitor current trends in Fraud landscape, suggest preventive & corrective measures

Meet and endeavor to exceed metrics on transactional quality, compliance regulations, and productivity as per goals

Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is always given

Preferred knowledge on Fraud Procedures

High level of customer sensitivity, commitment, service orientation & highly result oriented

Must be able to work all shifts, including non-business hours, overnights, weekends, and holidays

Applicant would be required to report to work as per the hybrid work model

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset,



ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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