Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver creative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Technical Support Engineer 2. In addition, focus on providing friendly, professional customer service, while problem-solving and demonstrating a high competency in communicating complex technical issues to both technical and non-technical audiences via phone, email, and chat mediums.



Speak with a customer on the phone in order to troubleshoot support issues or address questions. - File Jira’s to report reproducible bugs and review our internal knowledge base to stay up to speed with industry shifts and standards. - Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. Required: - Bachelor’s degree or equivalent work experience - 3+ years of experience in a client-facing technical role, preferably in supporting REST API or enterprise software - Position requires flexibility in work schedule weekend, swing, and night shifts - Positive attitude and ability to communicate with a wide array of stakeholders - A firm understanding of the technology stacks common to the Web and telco ecosystem. - Functional knowledge of general-purpose programming languages. - Excellent reading comprehension, listening, and writing skills. Coding experience in any language. (reading and debugging) - Previous experience with JIRA or a similar ticketing system.

📌 IT Support Engineer (Weekend Shift) (India)
🏢 Twilio
📍 India