Job Title: Customer Support & Landing Page Specialist Location: India (Remote)
Type: Full-time

About the Role: We're hiring a Customer Support & Landing Page Specialist to be the front line of our customer experience. This is a hybrid role that blends customer support, product expertise, and hands-on page building. You'll work directly with DTC brand marketers and e-commerce teams, helping them ship high-converting pages quickly. The ideal candidate is a clear communicator, a quick learner, and someone who takes pride in shipping clean, polished work.

Respond to customer questions across chat, email, and messaging platforms with speed and care.

- Build, edit, and optimize landing pages inside the platform on behalf of customers.
- Handle page setup, content updates, layout adjustments, and troubleshooting requests.
- Create and maintain help documentation, FAQs, and support templates.
- Partner with product and customer success teams to improve the overall customer experience.
- Manage multiple customer conversations and page-building tasks in parallel without dropping balls.

Excellent written English communication skills.

- 3+ years of experience in customer support, technical support, customer success, or a similar role.




- Comfortable working with messaging, chat, or helpdesk tools.
- Strong ability to learn new software products quickly.
- Solid understanding of landing pages, website builders, page layouts, forms, and CTAs.
- Sharp attention to detail and a high bar for quality.
- Reliable, organized, and proactive — able to work independently in a remote setting.
- Experience with landing page builders, website builders, CMS tools, or no-code platforms (Webflow, Unbounce, Shopify, Framer, etc.).
- Basic working knowledge of HTML/CSS.
- Experience supporting SaaS products, especially in the marketing, e-commerce, or DTC space.
- Familiarity with tools like Intercom, Zendesk, HubSpot, Slack, or Notion.
- Experience with conversion rate optimization or A/B testing concepts.

About Atidiv: At Atidiv, we help businesses scale smarter with our tech-enabled, data-driven outsourcing solutions such as customer experience, bookkeeping, ad operations and data engineering. Our extensive experience spans 15+ years with our talented team of 700+ employees. We are proficient in 10+ languages and cater to 20+ industries, ensuring we meet the diver needs of our clients.

📌 Remote - Customer Service Representative (Full Time) (Pune)
🏢 Atidiv
📍 Pune