Technical Customer Success Manager
About Skyhigh Security
Skyhigh Security is a agile, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world's data, and because of this, we live and breathe security. Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. Skyhigh Security Is more than a company; We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our 'Blast Talks' learning series, and team celebrations (we love to have fun!), Follow us on LinkedIn and View email address on foundit.in.
As a Technical Customer Success Manager who owns the relationship with key customers, you will be their technical point of contact and manage the day to day engagement. Your technical expertise and customer-centric approach will drive operational success, best-practice adoption, and long-term customer satisfaction. Through this developed trusted advisor relationship, you will guide customers in their journey with our products so that they can maximize the value of our solutions, helping them to operationalize their security solutions post deployment, and assist them with continuous optimization.
As a Technical Customer Success Manager, you need to be driven by the success of delivering high-impact technical solutions and fostering strong client relationships.




Manage the customer relationship and ensure that Skyhigh Security is and continues to be considered a key technology partner within the account.
Work closely with customers to understand customer business goals and use cases, and tailor adoption plans to help them achieve results.
Use your technical expertise to conduct health watch and provide advisory to drive best practices adoption, solution optimization, component fine-tuning, DLP configurations.
Proactively monitor customer deployments and solutions, and drive communication as needed.
Work closely with support engineers and escalation team as and when required
Plan and execute governance meetings with customer C-level to drive strategic planning and value discussion.
Conduct best practices workshops, and execute training around key features & use cases.
Work cross-functionally with Sales and Solution Engineering to create opportunities for growth within the account.
Work with Product Management and Engineering to ensure the needs of customers are understood so that we may build better products.
General Background and Experience required for a Technical Customer Success Manager:
4-6 years of customer-facing technical role (Technical Support, Technical Account Manager, Technical Consultant, Solution Architect, Sales Engineer, IT, MSPs or similar) in large enterprise space with solid understanding of technical support processes, customer management/handling skills & ability to work under pressure.
This role is permanent EST shift time zone




Excellent understanding on application layer protocols ( PKI, Network Security – Firewalls/Proxy/VPN and SIEMs
Sound fundamentals of TCP/IP, SSO-SAML, SAAS understanding and in-depth knowledge of Networking & Security Concepts
Excellent customer management skills, including the ability to influence and manage deeply technical customers.
Ability to manage multiple accounts while prioritizing key customer needs.
Understanding of cloud platforms like O365 Suite, Salesforce, Azure, AWS, GCP is desired

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement
We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
At Skyhigh Security, we are committed to creating a secure and trustworthy experience for our customers, employees, and candidates. Skyhigh Security conducts interviews through skilled channels only and does not use text messages, instant messaging, or group chats for interviews. Skyhigh Security also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process.

📌 Technical Customer Success Manager (Permanent) (Bengaluru)
🏢 Skyhigh Security
📍 Bengaluru