Role: As a Customer Success Manager, you will oversee the end-to-end customer lifecycle, from onboarding to adoption, support, and renewal. You'll ensure customers get the best experience with Appbrew by driving operational excellence, resolving issues swiftly, and ensuring our platform helps brands deliver exceptional mobile shopping experiences.

Serve as the primary point of contact for assigned customers, building strong, long-term relationships.
Lead onboarding and ensure a smooth transition from sales to implementation.
Monitor account health, identify risks, and work on retention strategies to ensure high customer satisfaction.
Track and report key metrics like NRR (Net Revenue Retention), churn, adoption rates, and customer satisfaction.

3+ years of experience in Customer Success, Account Management,



or a client-facing role in SaaS / e-commerce tech.

- Strong communication, problem-solving, and relationship-building skills.
- Proactive, detail-oriented, and comfortable managing multiple accounts simultaneously.
- Experience working with DTC brands or in the e-commerce ecosystem is a plus.
- Bachelor's degree in Business, Marketing, or a related field.

Work directly with some of the most innovative global DTC brands.
High ownership role - your work will directly shape customer success and retention.
Chance to grow fast, take on responsibilities, and see your impact in real time.

📌 Customer Success Executive - Marketing (Gurugram)
🏢 AppBrew(Lips)
📍 Gurugram