Property Operations & Guest Relations Executive Company: Hostie – Boutique Holiday Homes
Operations & Guest Experience
Employment Type: Full time
Hostie is a boutique hospitality brand offering curated stays across luxury serviced apartments, holiday homes, farmhouses, and mountain retreats. We focus on delivering personalized hospitality, seamless operations, and memorable guest experiences.
We are looking for a proactive and responsible Property Operations & Guest Relations Executive to manage day-to-day property operations on the ground and serve as the primary point of contact for guests during their stay.
The candidate will ensure that properties are guest-ready, operational issues are resolved promptly, housekeeping and maintenance teams are coordinated effectively, and every guest receives professional and timely assistance.
On-Ground Property Operations
Conduct regular property inspections to ensure cleanliness, maintenance, and readiness before guest check-in.
Coordinate with housekeeping, maintenance staff, security, and other on-ground teams.
Handle check-in and check-out procedures, including key handovers and property checks.
Respond to guest queries, requests, and complaints professionally and promptly.
Assist guests with check-in instructions, property amenities, local information, and other requirements.
Visit the property whenever an issue requires physical assistance.
Housekeeping & Maintenance Coordination
Monitor housekeeping quality and ensure properties meet Hostie's cleanliness standards.




Verify that properties are properly prepared before guest arrivals.
Report damages, missing inventory, and recurring property issues to management.
Share daily updates on check-ins, check-outs, property status, and pending issues.
Maintain records of guest complaints, maintenance requests, inventory discrepancies, and resolutions.
1–3 years of experience in hospitality, hotel operations, serviced apartments, vacation rentals, or guest relations.

- Ability to coordinate housekeeping and maintenance teams.
- Comfortable with fieldwork, property visits, and handling operational emergencies.
- Basic knowledge of WhatsApp, Excel, and Google Sheets.
- Candidates with experience in Airbnb operations, holiday homes, hotel front office, or property management will be given preference. Key Performance Indicators (KPIs)

Response time to guest queries and complaints.
Housekeeping and maintenance quality.
Compliance with check-in, check-out, and inspection
Property readiness before check-in.Accuracy of daily reporting and inventory records.

We need someone who is hands-on, accountable, well-organized, and comfortable being physically present at properties. The candidate should not simply coordinate over the phone but must be willing to visit properties, interact with guests, solve problems on the spot, and take ownership until issues are resolved.
How to Apply: Interested candidates can share their updated resume at [HIDDEN TEXT] along with their current salary, expected salary, notice period, and relevant hospitality or property operations experience.

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