Description We are looking for a Senior Technical Support Executive for our Service Desk team to provide exceptional international voice support. The ideal candidate will possess strong technical skills and a passion for helping customers resolve their technical issues efficiently.

Responsibilities
Provide excellent technical support to international customers via voice communication.
Diagnose and resolve technical issues related to hardware, software, and networking.
Maintain a high level of customer satisfaction through effective communication and problem-solving.
Document all customer interactions and technical solutions in the ticketing system.
Collaborate with other teams to escalate and resolve complex issues.




Stay updated with product knowledge and technical skills to provide accurate assistance.

Skills and Qualifications

- 1-5 years of experience in a technical support role or similar environment.
- Excellent verbal and written communication skills in English.
- Strong troubleshooting skills in hardware and software issues.
- Familiarity with operating systems (Windows, macOS, etc.).
- Basic networking knowledge (TCP/IP, DNS, DHCP).
- Hands-on experience on Active Directory, Service Now tool, etc.
- Ability to work in a fast-paced workplace and handle multiple tasks.
- Strong customer service orientation and ability to work in a team.

📌 Senior Service Desk - Service Desk Team Leader - Senior IT Support (Pune)
🏢 GHRS TRAINING
📍 Pune