1. Order Fulfillment & Dispatch Management

- Manage the complete daily dispatch cycle using Unicommerce (generating picklists, pack slips, invoices, and shipping labels).
- Coordinate closely with the warehouse/packaging team to ensure all daily orders are picked, packed, and handed over to courier partners within stipulated cut-off times.
- Maintain accurate inventory sync between warehouse stock, online sales channels, and retail inventory to prevent stock-outs or overselling.

2. Cash on Delivery (COD) Verification & Fraud Prevention

- Proactively connect with customers via phone calls, WhatsApp, or automated verification tools to confirm COD orders before dispatch.
- Verify delivery address accuracy, pincode serviceability, and customer intent to actively minimize Return to Origin (RTO) rates.
- Cancel or put on hold high-risk, unverified, or duplicate orders.

3. Cart Recovery & Conversion Sales

- Track, follow up on, and convert abandoned checkout carts and incomplete website visits into paid orders via calls, WhatsApp, and email outreach.
- Follow up on abandoned/missed customer inquiry calls to assist with styling advice, sizing guidance, and checkout assistance.
- Assist customers in completing manual orders, processing custom payment links, and upselling complementary products.

4.



Customer Support & Relationship Management

- Handle all incoming customer inquiries across phone, email, WhatsApp, and social media channels regarding sizing, product fabric, order edits, and delivery status.
- Manage post-purchase queries, including exchanges, returns, refunds, and damaged/missing item resolutions, adhering strictly to company policy.
- Maintain high customer satisfaction (CSAT) by delivering empathetic, prompt, and solutions-oriented support.

5. Logistics, Tracking & Shipping Partner Coordination

- Act as the direct point of contact for third-party logistics (3PL) partners and courier aggregators (e.g., Delhivery, Blue Dart, Shiprocket).
- Proactively monitor shipments in transit, identifying delayed, stuck, or stranded packages.
- Actively manage Non-Delivery Reports (NDR): contact customers when delivery attempts fail to schedule re-attempts and prevent unnecessary RTOs.
- File and follow up on lost-in-transit, weight discrepancies, and damaged shipment claims with courier companies.

Pay: ₹30,000.00 - ₹40,000.00 per month

Advantages:

- Paid time off

Experience:

- Customer service: 1 year (Preferred)

Work Location: In person

📌 Operations / customer relationship manager (Noida)
🏢 TOL Events
📍 Noida