Nagpur, Maharashtra

Job Summary

L1 FSO Minimum 4 yrs hands on experience as deskside/Onsite support/local IT engineer\ \

- Experience in Providing Hands & feet Support for Network and Datacenter Equipment\\'s/Devices\ \
- Strong Microsoft Operating System installation(Win 7 & Win10) and troubleshooting skills\ \

Key Responsibilities

Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)\ \

- Strong desktop support knowledge including hardware, software, and networking concepts\ \
- Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds\ \
- Basic understanding of Audio/Video equipment and conference room setup\ \Skill Requirements

User account creation for Active Directory, Exchange Mailboxes, Distribution lists\ \ \

- Troubleshoot and assist end users with mobile device setup, activations and performance issues.\ \
- Handheld - Blackberry, Android & IOS support knowledge\ \Other Requirements

Strong Customer service skills\ \





- Solid written and verbal communication skills\ \
- Good Understanding of ITIL processes\ \
- Hand on Experience on ITSM tools like Service Now\ \ \ \ Mandatory Certification \ \
- A+ Certified or Equivalent Certified\ \ \ \ Soft Skills \ \
- Excellent communication and conversation skills in German (Verbal and Written)\ \
- Good documentation skills\ \
- Good working knowledge of MS OFFICE (Including MS Project and Visio)\ \
- Should have a great customer handling skills\ \
- Able to handle unforeseen situations\ \
- High level of acceptance\ \ \ \ \ \

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📌 Engineer - Desk Side Services, Amt Asset Management Software (Nagpur)
🏢 HCLTech
📍 Nagpur