Role Overview\ \ Provides operational and support-focused administration of VMware Workspace ONE UEM, handling day to day device management, user issues, and standard change requests in an enterprise environment
Key Responsibilities
Key Responsibilities\ \
- Perform L2 support for Workspace ONE UEM\ \
- Support device enrollment, compliance, and app deployment\ \
- Manage iOS, Android Enterprise, Windows 10/11, macOS devices\ \
- Configure and maintain profiles, restrictions, and policies\ \
- Troubleshoot enrollment failures, app install issues, and sync problems\ \
- Support Azure AD / Entra ID integration and certificate issues\ \
- Execute standard changes, upgrades, and health checks\ \
- Maintain documentation, SOPs, and knowledge articles
Skill Requirements
Skills & Experience\ \
- 2-4 years in MDM / Endpoint Management / EUC\ \
- Hands on experience with Workspace ONE UEM\ \
- Working knowledge of iOS, Android Enterprise, Windows MDM\ \
- Experience supporting Azure AD, AD, PKI, Conditional Access\ \
- Solid troubleshooting and customer support skills
Other Requirements
Workspace ONE - MDM Application configuration for mobiles