Nagpur, Maharashtra

Job Summary

BigFix L2 - Endpoint Management Engineer\ \ Role Level : L2 (Support / Operations Engineer)\ \ Function: End User Computing / Endpoint Management\ \

- ____ \ \ Role Summary\ \ The BigFix L2 Engineer is responsible for day to day operation, monitoring, and support of the HCL BigFix endpoint management platform. The role supports Windows and non Windows devices (macOS/Linux), executes patching and software deployments, performs standard automation tasks, and troubleshoots endpoint issues, escalating complex problems to L3 as required

Key Responsibilities

Key Responsibilities\ \

- Operate and support HCL BigFix for enterprise endpoint management across Windows and non Windows devices.\ \ \
- Deploy approved software packages, Fixlets, Tasks, and Baselines as per runbooks.\ \
- Monitor endpoint compliance, deployment status, and agent health; remediate common failures.\ \
- Perform initial troubleshooting for BigFix agent, deployment, and connectivity issues; escalate to L3 when necessary.\ \
- Support standard automation scripts and Fixlets, including execution and basic modifications.\ \
- Assist with report generation for patch compliance, endpoint health, and SLA metrics.\ \
- Handle incidents, service requests, and changes in line with ITIL processes.\ \
- Maintain operational documentation, SOP adherence, and update knowledge articles as required.\ \
- Collaborate with Security, EUC,



and Infrastructure teams during patch cycles and remediation activities

Skill Requirements

Required Technical Skills\ \ BigFix\ \

- Hands-on experience with HCL BigFix Console, Fixlets, Tasks, Baselines, and basic Relevance.\ \
- Understanding of BigFix agent operations, deployment workflows, and troubleshooting basics.\ \ Endpoint Platforms\ \ \
- Basic to intermediate experience supporting macOS and/or Linux devices.\ \ Automation & Scripting\ \
- Working knowledge of PowerShell for standard automation and remediation tasks.\ \
- Basic exposure to Shell/Bash scripting is a plus.\ \
- ____ \ \ Desired / Valuable to Have\ \
- Experience with ITSM tools (e.g., ServiceNow).\ \
- Exposure to vulnerability remediation or security-driven patching.\ \
- Knowledge of endpoint compliance reporting and basic dashboards.\ \
- ____ \ \ Experience & Qualifications\ \
- 3-6 years overall IT experience\ \
- 1-3 years hands-on experience with BigFix or similar endpoint tools\ \
- Bachelor’s degree or equivalent experience\ \
- ITIL awareness preferred\ \

Other Requirements

BigFix L2 - Endpoint Management Engineer

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📌 Senior Administrator - Bigfix (Endpoint Management Software) (Nagpur)
🏢 HCLTech
📍 Nagpur