Customer Care Executive

- Location :Ahmedabad
- Full time
- Address customer queries related to product usage, order status, returns, payments, etc.
- Coordinate with logistics and warehouse teams for order dispatch, delivery, and returns
- Log customer feedback and escalate unresolved issues to relevant teams.
- Maintain daily records of interactions using CRM or ticketing tools
- Assist in RTO/replacement follow-ups, delivery concerns, and refund-related queries
- Educate customers about Dermatouch products and skincare routines
- Ensure first-contact resolution and drive customer satisfaction (CSAT)

Requirements : - Graduate or Diploma in any discipline

- 1-3 years of experience in a customer support/customer success role (D2C or eCommerce preferred)
- Excellent communication in English and Hindi (knowledge of regional languages is a plus)
- Ability to work in evening/night shifts and weekends (if required)
- Patience, problem-solving skills, and a customer-first mindset
- Work Experience :1-3 years

Salary :to 3 LPA

Job Types : Full time, Permanent

Pay: ₹250,000.00 - ₹300,000.00 per year

Work Location: In person

📌 Customer Care Executive (Ahmedabad)
🏢 PaytraQR HR Services
📍 Ahmedabad