Job description : Key Responsibilities: 1. Order Punching :
- Enter Orders: Accurately input customer orders into the system, ensuring all details (product, quantity, pricing) are correct.
- Order Verification: Review orders for completeness and correctness, and resolve any discrepancies before processing.
- Order Tracking: Monitor the status of orders and update records to reflect any changes or updates.
2. Billing :
- Generate Invoices: Create and issue invoices based on orders processed, ensuring all charges are correctly listed.
- Billing Queries: Address any billing-related queries from customers and resolve discrepancies or issues promptly.
- Payment Processing: Track payments, manage accounts receivable, and follow up on overdue invoices.
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3. Follow-Up with Customers :
- Order Confirmation: Contact customers to confirm order details and expected delivery dates.
- Customer Service: Address any questions or concerns from customers regarding their orders, including issues with products or delivery.
4. Dispatch :
- Coordination:
Coordinate with the logistics or warehouse team to ensure timely and accurate dispatch of orders.
- Delivery Tracking: Track and provide customers with updates on their delivery status.
Additional Responsibilities :
- Record Keeping : Maintain accurate records of all sales transactions, communications, and customer interactions.
- Reporting : Generate and analyze sales reports to track performance and identify trends or issues.
- Communication : Serve as a point of contact between the sales team, customers, and other departments to ensure smooth operations.
Qualifications :
- Education : Any graduate
- Experience : Previous experience in a sales coordinator role is preferred.
- Skills :
- Proficiency in Microsoft Office (Word, Excel).
- Robust organizational and multitasking abilities.