Job Title: Client Support Executive

Company : SK Translines Salary : ₹10,000 - ₹13,000 per month Employment Type : Full-Time

Job Purpose : The Client Support Executive will be responsible for handling customer inquiries, resolving service issues, coordinating with internal departments, and ensuring a smooth customer experience. The role focuses on maintaining strong client relationships, timely communication, service follow-ups, and accurate documentation to support logistics and transport operations.

Key Responsibilities :

- Customer Handling & Communication :

- Provide accurate information regarding shipments, deliveries, service timelines, and charges.

- Maintain polite, explicit, and solution-oriented communication at all times.

- Issue Resolution & Complaint Management :

- Register customer complaints and service concerns promptly.

- Coordinate with operations, drivers, and warehouse teams to resolve issues.

- Ensure timely closure of complaints and follow-up with customers for satisfaction confirmation.

- Shipment Tracking & Updates :

- Track consignments and provide real-time status updates to customers.

- Inform customers about delays, reschedules, or service changes proactively.





- Ensure accurate communication of delivery confirmations and POD details.

- Customer Records & Documentation :

- Maintain proper records of customer interactions, complaints, and resolutions.

- Update CRM systems, Excel sheets, or internal registers regularly.

- Prepare daily reports on calls handled, complaints received, and cases resolved.

- Coordination with Internal Teams :

- Work closely with operations, billing, and accounts teams for service-related matters.

- Support smooth handover of customer requirements to internal departments.

- Escalate unresolved cases to seniors as per company process.

- Service Quality & Customer Retention :

- Ensure high customer satisfaction through timely response and resolution.

- Build strong relationships with regular clients and transport partners.

- Collect customer feedback and suggest service improvement measures.

- Administrative Support :

- Assist in preparing service reports, customer feedback summaries, and call logs.

- Support documentation related to service contracts, invoices, and service queries.

- Maintain confidentiality of customer and company data.

Pay: ₹10,000.00 - ₹13,000.00 per month

Work Location: In person

📌 Customer Care Officer (Jalgaon)
🏢 SK Translines
📍 Jalgaon