Role Overview

Key Responsibilities

1. Order Management & Processing
- Manage daily order flow across platforms like Amazon Seller Central, Shopify, Flipkart, and Blinkit
- Download and process orders, coordinate with warehouse for picking & packing

Ensure timely dispatch within defined TAT

- Generate AWB/consignment via courier aggregators

1. Platform Operations

- Handle operations on Amazon Seller Central and Amazon Vendor Central
- Manage listings, pricing, inventory updates, and order issues
- Process Purchase Orders (POs), invoices, and shipment tracking in Vendor Central
- Monitor platform performance and compliance

- Inventory & Stock Management

- Maintain stock accuracy across multiple platforms
- Coordinate with warehouse for stock reconciliation
- Update inventory post dispatch and returns
- Maintain centralized inventory trackers

- Logistics & Dispatch Coordination

- Coordinate with courier aggregators like Shiprocket, Pickrr, Shipmozo
- Ensure same-day or next-day dispatch
- Monitor shipments and resolve delivery issues
- Handle delayed, lost shipments, and escalations

- Returns & Reverse Logistics

- Manage RTU (Return to Origin) and customer returns
- Inspect returned products for quality checks (damage, packaging, missing items)
- Update inventory and coordinate restocking
- Analyze return reasons and reduce return rates

- FBA & Vendor Operations

- Create and manage FBA shipment plans
- Ensure labeling, packing, and dispatch as per Amazon guidelines
- Track warehouse receiving and reconcile inventory
- Handle Vendor Central disputes, shortages, and chargebacks

- Reporting & MIS

- Prepare and maintain:

- Daily sales reports
- Dispatch & pending order reports




- Inventory reports
- Returns & RTU reports
- Analyze data to improve operations and efficiency

1. Cross-Functional Coordination

- Work closely with warehouse, logistics, and customer support teams
- Share daily dispatch plans and priority orders
- Ensure smooth communication across departments

- Process Improvement

- Identify operational gaps and implement improvements
- Optimize courier selection, dispatch timelines, and reporting automation
- Improve efficiency during high-volume sales periods

Required Skills & Qualifications

- 2-4 years of experience in E-commerce Operations

- Hands-on experience with:

- Amazon Seller Central

- Amazon Vendor Central

- Shopify

- Strong understanding of order lifecycle and logistics processes

- Experience working with courier aggregators (e.g., Shiprocket, Pickrr)

- Proficiency in MS Excel, including:

- VLOOKUP / XLOOKUP

- Pivot Tables

- IF, SUMIFS functions

- Strong analytical and problem-solving abilities

- Ability to manage high order volumes and work under tight deadlines

Preferred Skills

- Experience with FBA and Vendor Central operations
- Knowledge of marketplace SLAs and compliance requirements
- Process improvement mindset with a focus on efficiency

Key Competencies

- High attention to detail
- Effective time management and prioritization skills
- Strong communication and coordination abilities
- Ownership and accountability in work

Work Environment

- Rapid-paced e-commerce operations setup
- Requires coordination with multiple teams
- Deadline-driven role

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits :

- Leave encashment
- Provident Fund

Work Location: In person

📌 E-commerce Operations Executive (Warehouse - On-site) (Bakoli)
🏢 toreto retail
📍 Bakoli