- Project Delivery (Epics via Xema): Architect reliable technical solutions and produce precise effort and cost estimations based on loose business requirements. Own end-to-end development, unit testing, and provide dedicated support during Functional Testing and User Acceptance Testing (UAT) phases.
- Production Support (Incidents & RITMs via Snow): Deliver rapid, high-quality technical root-cause analysis for production platform errors. Address user requests, custom bug fixing, and provide high-level technical consultations to stakeholders.
- Team Management & Governance: Proactively monitor and drive our active ticket queues across both Xema and Snow systems to meet strict SLA agreements. Oversee daily team administration and distribution tasks.
- Technical Mentorship: Provide technical consultation, design code reviews, and structured knowledge transfers to junior members of the engineering team.
Ability to translate functional specifications into clean technical designs alongside exact effort estimations (Mandatory for Senior).
Development & Testing: Complete mastery of Core ABAP components, standard troubleshooting tools, performance tuning, and cross-functional unit testing methods.
QA & UAT Support: Strong tracking records assisting external functional testers and key business users throughout validation phases.
Incident Management & Production Analysis (Snow): Highly comfortable working inside ServiceNow (Snow) environment managing system errors, short dumps, and debugging production workflows.
Queue & Ticket Governance: Comprehensive knowledge of monitoring ticket pipelines, adjusting priorities, and running routine operational team administration tasks (Mandatory for Senior).
Technical Consulting & Mentorship: Proven background running advisory sessions and providing clear coding recommendations to junior peers (Mandatory for Senior).
Nice to have
Familiarity with ABAP on SAP HANA, Core Data Services (CDS) views, and AMDP layouts.
Exposure to modern integration protocols such as OData services or SAP Gateway implementations.