Req ID : 377257

We are currently seeking a Salesforce Developer and Support to join our team in Mumbai, Mahārāshtra (IN-MH), India (IN).

Job Summary

Key Responsibilities

LWC Development Salesforce Expertise

- Create dynamic and highly interactive user interfaces using LWC, Apex, and other Salesforce technologies.
- Optimize LWC components for performance, including lazy loading, caching, and efficient DOM manipulation.
- Develop solutions leveraging Salesforce APIs, Apex, Platform Events, and Integration Patterns.
- Lead the development of complex front-end components and workflows to enhance the Salesforce user experience.
- Troubleshoot and support production issues, perform root cause analysis, and implement sustainable fixes.

Salesforce Data Cloud AI Solutions

- Understand Salesforce Data Cloud concepts, including data ingestion, identity resolution, data harmonization, unification, segmentation, and activation.
- Collaborate with data engineering and business teams to ensure effective customer data management and activation across Salesforce ecosystems.
- Assist in designing and implementing AI-driven use cases leveraging Data Cloud unified customer profiles and real-time data.
- Work with structured and unstructured data sources to support intelligent search, knowledge grounding, and contextual response generation.
- Assist in configuring data pipelines, calculated insights, data transformations, and segmentation strategies to improve AI and customer engagement outcomes.
- Support the setup, monitoring, and optimization of Data Cloud environments for business-critical use cases.

Salesforce Agentforce Generative AI (preferred)

- Support the design, configuration, and implementation of Salesforce Agentforce solutions to automate customer and employee interactions.




- Assist in developing Agentforce agents leveraging Salesforce Data Cloud, Service Cloud, Knowledge, and custom business processes.
- Configure agent actions, topics, instructions, and integrations with Salesforce and external systems.
- Collaborate with business stakeholders to identify AI-driven automation opportunities and improve service efficiency.
- Participate in testing, deployment, monitoring, and optimization of Agentforce implementations to ensure accuracy, scalability, and compliance.

Required Qualifications Skills

Salesforce LWC Expertise

- 5+ years of experience in Salesforce development, including advanced LWC, Apex, and Aura components.
- Strong proficiency in JavaScript (ES6+), TypeScript, and CSS for front-end development.
- In-depth knowledge of event-driven architecture, Apex classes, triggers, asynchronous processing, and Visualforce.
- Hands-on experience with Salesforce integrations using REST/SOAP APIs, Platform Events, and middleware platforms.
- Ability to implement complex UI/UX designs with dynamic components and seamless user interactions.

Salesforce Data Cloud

- Robust understanding of Salesforce Data Cloud concepts and its role in customer data unification, identity resolution, segmentation, and activation.
- Experience with Salesforce Data Cloud integrations involving Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, or external data sources.
- Comfortable working with data models, data transformations,



identity resolution rules, calculated insights, and data governance principles.
- Experience supporting AI, search, knowledge management, or retrieval-based solutions powered by Salesforce Data Cloud.
- Understanding of how unified customer profiles, data segmentation, vectorized knowledge sources, and contextual data retrieval can be leveraged to improve AI-driven customer experiences and business processes.

Salesforce Agentforce AI (preferred)

- Preferred hands-on experience implementing Salesforce Agentforce solutions in customer service, employee service, sales, or industry-specific use cases.
- Experience configuring Agentforce agents, topics, actions, prompts, and integrations with Salesforce platform services.
- Familiarity with Salesforce AI technologies including Agentforce, Einstein Copilot, Prompt Builder, Model Builder, and AI-powered workflow automation.
- Understanding of Retrieval-Augmented Generation (RAG), enterprise search, knowledge grounding, and AI governance concepts within the Salesforce ecosystem.

Certifications (Preferred Highly Valued)

- Salesforce Certified Data Cloud Consultant
- Salesforce Certified AI Associate
- Salesforce Certified AI Specialist
- Salesforce Certified Agentforce Specialist (highly preferred)
- Salesforce Certified JavaScript Developer I
- Salesforce Certified Platform Developer I II
- Salesforce Certified Experience Cloud Consultant (nice-to-have)

Soft Skills Additional Requirements

- Strong problem-solving, debugging, and production support skills.
- Excellent communication and ability to collaborate with cross-functional teams.
- Experience working in Agile/Scrum development methodologies.
- Ability to mentor junior developers and prov

📌 Salesforce Developer and Support (Mumbai)
🏢 NTT
📍 Mumbai