REMOTE : Project Owner / Service Delivery Operations Lead - Finance & Accounting Operations : ARDEM Data Services Private Limited

- UNIT No B-1/ 5th Floor 504 & 505 DLF MY PAD, Vibhuti Khand Gomti Nagar, Lucknow - 226010, India

Telephone :(phone hidden)

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- Position**:Project Owner / Service Delivery Operations Lead - Finance & Accounting Operations

Function :Operations / Delivery

Reports To :Operations Leadership / Director or Head of Delivery

Work Location :Remote (Work From Home) - India

Role Type :Client-Facing Service Delivery and Production Operations Ownership for F&A; Workflows

ABOUT ARDEM : ARDEM is a US-based managed operations and business process outsourcing company supporting clients across finance operations, data processing, back-office workflows, logistics, utilities, healthcare administration, and other recurring operational processes.

We are hiring a Project Owner / Service Delivery Operations Lead for Finance & Accounting Operations to own the daily delivery and client-facing operational management of assigned finance and accounting workflows.

THE OPPORTUNITY : This is a client-facing service delivery role for Finance & Accounting operations. ARDEM is hiring an operational owner who can run AP/AR, invoice, procurement, reconciliation, and recurring finance workflows with production control, client communication, SLA/TAT discipline, quality ownership, and team leadership.

CORE RESPONSIBILITIES :

- Own daily production control for assigned F&A; workflows, including incoming volume, completed work, backlog, aging, SLA/TAT risk, exceptions, client dependencies, staffing capacity, and urgent finance-team requests.
- Lead delivery teams handling workflows such as accounts payable, accounts receivable, invoice processing, vendor/customer data, procurement support,



reconciliations, payment support, reporting support, or finance back-office processing.
- Communicate directly with client finance and operations contacts through status updates, delivery calls, risk communication, escalation updates, action-item recaps, and proactive follow-up.
- Run weekly governance covering output, SLA/timeliness, quality, backlog/aging, exceptions, open issues, client dependencies, staffing/coverage, risks, corrective actions, and next steps.
- Maintain F&A; process documentation, including work instructions, approval/coding rules, exception handling, quality checklists, field definitions, process maps, common error lists, issue logs, and change logs.
- Identify risks early, including delivery/SLA risk, quality risk, backlog/aging risk, staffing risk, client dependency risk, scope change risk, documentation risk, system/access risk, and client trust risk.
- Drive root cause and corrective action when errors repeat, quality slips, backlog grows, or finance workflows become unstable.
- Partner with Solutions & Transition during launch/stabilization and accept delivery ownership after internal handoff.

WHAT WE’RE LOOKING FOR : 5-10+ years in F&A; BPO/BPM,

- d services, finance operations, AP/AR operations, procurement operations, accounting operations, or managed finance back-office delivery. Experience as Assistant Manager - F&A; Operations, Team Lead - AP/AR,



Process Lead - Finance Operations, Service Delivery Lead - Finance Operations, or Operations Lead
- d Services.
- Has managed real production work: invoice volumes, AP/AR queues, exception handling, aging, SLA/TAT, quality checks, team output, staffing, and client escalations.
- Robust English communication with direct client-facing experience. Must be able to lead calls, explain delivery status, communicate risk, and create confidence with client finance stakeholders.
- Understands process control, internal controls, approvals, documentation, audit trails, quality review, and exception management.

RELEVANT F&A; WORKFLOW EXPERIENCE : Workflow

Helpful Experience

Accounts Payable Invoice intake, validation, coding, PO/non-PO workflows, duplicate checks, exception handling, vendor communication support, approval follow-up. Accounts Receivable - Procurement / Vendor Support Vendor setup, procurement admin, PO support, supplier documentation, compliance checks, master data workflows. Reconciliations / Reporting Bank/account reconciliations, data preparation, month-end support, reporting support, exception logs. Finance Back Office Document-heavy finance workflows, queues, controls, SLAs, quality checks, audit trails, and recurring client reporting. MUST-HAVE CAPABILITIES :

- Production command - Knows current work status, volume, backlog, aging, exceptions, staffing, and SLA risk.
- Client-facing confidence - Can speak clearly with finance stakeholders and manage delivery expectations.
- Quality discipline - Understands how finance errors happen, how to catch them, and how to prevent recurrence.
- Ownership mindset - Acts before the client complains and escalates risk early

📌 Project Owner / Service Delivery Operations Lead - Finance & Accounting Operations (Lucknow)
🏢 Ardem
📍 Lucknow