Our Company

Artium Academy is India’s largest omnichannel music education institute delivering an outcome-driven learning experience. Our vision is to establish music education as a foundational skill , offering globally accredited courses and guiding individuals on a transformative journey from learner to artist.

With our proprietary technology platform and a network of 350+ highly trained teachers , we deliver music education to 35,000+ learners across 17+ countries .

Immerse yourself in a culture that celebrates both artistic passion and personal development.

The Opportunity

We are hiring passionate professionals for Executive and Assistant Manager - Teacher Operations roles to strengthen teacher experience, drive operational excellence, and build a highly engaged teaching ecosystem.

You will play a critical role in teacher relationship management, escalation handling, calendar optimization, and cross-functional collaboration , ensuring a seamless experience for both teachers and learners.

What You’ll DoTeacher Relationship & Portfolio Management

- Build robust, long-term relationships with teachers to drive engagement and retention
- Manage and align teacher portfolios (150+ teachers for Executive | 300+ teachers for AM) with quality and performance benchmarks
- Act as a primary SPOC for teacher experience, operational guidance, and support

Escalation Management & Resolution

- Identify, analyze, and initiate escalation processes based on defined criteria
- Own teacher and customer escalations and drive timely, high-quality resolutions
- Work cross-functionally to ensure clear ownership, action tracking, and communication

Calendar & Capacity Optimization

- Manage teacher calendars and slot utilization to ensure seamless learner experience
- Monitor capacity, identify gaps,



and recommend interventions to maximize productivity

Operational Excellence

- Address operational issues proactively and recommend process improvements
- Generate reports and insights to support decision-making
- Evaluate product and operational enhancements balancing teacher and business needs

Stakeholder Collaboration

- Develop collaborative relationships with internal and external stakeholders
- Act as the bridge between Teachers, Product, Academics, and Business teams

What You Need to Succeed

- Strong team player comfortable navigating a fast-paced startup environment
- Problem-solving mindset with the ability to manage competing priorities
- High ownership, resilience, and bias for action
- Empathy-driven approach while working with diverse stakeholders
- Analytical thinking with data-driven decision making

Skills & Qualifications

- Bachelor’s or Master’s degree in any discipline

- Executive : 2-3 years of experience in Teacher Operations / Program Operations / Customer Success

- Assistant Manager : 4-6 years of relevant experience with proven cohort management at scale

- Solid stakeholder management and communication skills

- Proficiency in Google Sheets / Microsoft Excel (mandatory) :

- Ability to operate with ownership in an ambiguous, high-growth environment

Why Join Artium?

- Be part of India’s leading online music education ecosystem
- Collaborative, learner-first culture with strong artistic energy
- Exposure to cross-functional teams across Product, Tech, Academics, and Business
- Strong growth trajectory into operations and leadership roles

Job Type : Permanent

Pay: ₹400,000.00 - ₹500,000.00 per year

Benefits :

- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund
- Work from home

Work Location: Hybrid remote in Andheri East, Mumbai, Maharashtra

📌 Teacher Operations Executive(Females) (Andheri East)
🏢 Artium Academy
📍 Andheri East