Support the director/s in securing sales for the company by communicating with customers and serving their order requirements.
- Track the performance of the senior sales coordinators and sales coordinators and ensure that all customer enquiries are being serviced.
- Coordinate project information between the area sales managers.
- Track projects all over the country and inform sales managers and directors on the next steps.
- Manage all aspects of the key accounts including order management, enquiry generation and servicing, payment coordination and dispatch coordination.
- Prepare quotations for projects and enquires and track them periodically or as per requirement.
- Act as an effective contact between the company and its existing and potential markets.
- Negotiate the terms of agreement and close sales.
- Gather market and customer information and build a comprehensive database that will support the directors and sales managers in exploring new orders.
- Challenge any objections with a view to get the customer to buy.
- Liaise with factory team to check the progress of existing orders.
- Record sales and order information.
- Feed buying trends to directors and sales managers.
- Attend team meetings and share best practices with colleagues.
- Customer Relations Management
- Foster customer relations by sending timely greetings and compliments for birthdays, festivals and other special occasions.
- Handle customer complaints and other grievances.
- Keep customers updated with current company developments, certifications, product launches and milestone achievements