Overview :

- Location: Hyderabad, India; Pune, India; Delhi, India; Bengaluru, India; Kolkata, India
- Salary: N/A

About Us : Synchrony is more than a financial services company, we’re a team of passionate innovators committed to delivering best-in-class solutions that support millions of customers across the U.S. With a bold focus on technology, data, and digital innovation, we create meaningful experiences that simplify lives and enable financial wellness.

When you join Synchrony, you become part of an inclusive culture where your voice matters, your growth is championed, and your work drives impactful results.

- Job ID
- 2602039
- Category
- Marketing
- Date posted
- 07/18/2026

Title/Role - Manager, Surveillance (L9)**

Company Overview : Organizational Overview : The performance marketing team is the engine behind business growth as it handles the majority of marketing activities. This includes targeting the right audience through campaigns, distributing content via channel marketing, conducting a thorough analysis of campaign launches and budgets, and also ensuring compliance via surveillance and governance all to maximize results and maintain a competitive edge. Together this team drives ROI and elevates Synchrony's brand presence in a dynamic market.

Role Summary/Purpose : Key Responsibilities :

- Execute process testing, timely and accurately using standard documentation.
- Write test scripts, document test procedures, and maintain evidence and results in accordance with surveillance standards and deadlines.
- Analyze outcomes to identify defects, categorize issues, determine root cause, and recommend final conclusions to surveillance management.
- Communicate results to process owners and drive closed-loop remediation for all identified defects.




- Maintain solid working knowledge of Growth processes and applicable regulatory changes; proactively pursue training and learning.
- Build partnerships with Growth teams aligned to the annual surveillance plan and maintain an organized repository of workpapers/evidence supporting testing activities.
- Perform other duties and/or special projects as assigned.

Required Skills/Knowledge :

- Bachelor's degree in any discipline with 2+ years in reporting, governance, risk management, audit, compliance, or Growth experience; OR in-lieu of degree, 4+ years in reporting, governance, risk management, audit, compliance, or Growth experience.
- Risks and controls or testing/surveillance and/ audit experience
- Critical thinking and time management skills
- Effective written and verbal communication skills Experience
- ing analytical skills and attention to detail
- Proven ability to work independently and meet deadlines

Desired Skills/Knowledge :

- Financial Services / Credit Card and/or Banking industry experience
- Experience working in the First Data, Fiserv, Workfront and/or Content Navigator is desired; First Data is preferred.
- 3+ years in Financial Services industry, including an operating knowledge of regulatory requirements
- 2+ years’ experience in assessing risks and controls or testing/surveillance and/ audit experience Experience
- ing analytical skills and attention to detail




- Understanding of Growth business systems & processes
- Strong experience with process maps, CTCs, CTQs, Process Universe, risk and control analysis and documentation, and other key governance elements.
- Effective written and verbal communication skills
- Proven ability to work independently and meet deadlines

Eligibility Criteria :

- Bachelor's degree in any discipline with 2+ years in reporting, governance, risk management, audit, compliance, or growth experience; OR in-lieu of degree, 4+ years in reporting, governance, risk management, audit, compliance, or growth experience.

Work Timings : This role qualifies for Enhanced Flexibility offered in Synchrony and will require the incumbent to be available between 06:00 AM Eastern Time - 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with Asia and US teams.

The remaining hours will be flexible for the employee to choose. Exceptions may periodically due to business needs). We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs. Occasionally you may be required to commute or travel to Hub or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.

For Internal Applicants :

- Understand the criteria or mandatory skills required for the role, before ing
- Inform your manager and HRM before ing for any role on Workday
- Ensure that your qualified profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
- Must not be any corrective a

📌 Manager, Surveillance (Hyderabad)
🏢 Synchrony
📍 Hyderabad