Responsibilities : We are looking for an Associate Manager to join our Pensions Center of Excellence (CoE) team. In this role, you will lead a team of 10-15 Benefit Determination Analysts, Repetitive Benefit Analysts, and Client Service Specialists , ensuring operational excellence and high-quality service delivery.

Experience Range - 10 - 15 Years

Work Mode - Hybrid

Shift Timings - 5.30 PM - 2.30 AM/6.30 PM - 3.30 AM

Key responsibilities include:

- Managing day-to-day operational activities and workflow across the operations floor.
- Driving service delivery excellence through effective workload management, prioritization, and process governance.
- Monitoring and managing SLAs, productivity, quality, and turnaround time metrics.
- Coordinating with internal and external stakeholders to ensure seamless execution of client deliverables.
- Providing leadership, coaching, and performance management to team members.
- Identifying process improvement opportunities and driving operational efficiencies.
- Ensuring adherence to compliance, quality standards, and established business procedures.
- Managing escalations, mitigating risks, and ensuring timely resolution of issues.
- Delivering clear and effective communication to clients, stakeholders, and leadership teams.

Qualifications:

- 10 - 15 years of experience in US pension administration and operations.

- Strong domain expertise in Defined Benefit (DB) Pension Plans & Pension Risk Transfer (PRT) .

- Extensive experience performing and reviewing complex manual benefit calculations , including:

- Death Benefits

- Disability Benefits

- Qualified Domestic Relations Orders (QDROs)

- Required Minimum Distributions (RMDs)





- Other complex pension events and calculations

- Experience supporting Pension Risk Transfer (PRT) initiatives.

- Minimum 5+ years of people leadership experience , including managing, coaching, and developing teams while driving operational performance, quality, and service delivery outcomes.

- Strong analytical, problem-solving, and decision-making skills.

- Exceptional attention to detail, accountability, and ownership of deliverables.

- Ability to manage multiple priorities while maintaining a high standard of accuracy and client service.

Additional Information: Future-Ready Skills & Certifications

- Commitment to continuous learning and career development, with a focus on industry-recognized certifications such as ASPPA (American Society of Pension Professionals & Actuaries) and LOMA (Life Office Management Association) .
- Strong orientation toward digital adoption and systems proficiency, with the ability to effectively leverage and adapt to evolving retirement administration technology platforms.
- Ability to utilize data analytics, automation, and reporting tools to improve operational efficiency, enhance service delivery, and support informed business decision-making.
- Demonstrated learning agility and a proactive approach to upskilling in emerging trends, technologies, and best practices within the retirement services and financial technology landscape.
- Experience leading teams through process transformation, continuous improvement initiatives, and technology-driven operational changes.
- Growth mindset with a focus on innovation, operational excellence, and delivering a superior client and participant experience.

📌 Associate Manager - Ris Operations - Defined Benefits (Pune)
🏢 Principal Global Services
📍 Pune