About the Role :We are hiring a agile Retail Operations Manager to lead Master Concessionaire retail operations at Patna Airport. This role is focused purely on Retail Business (Non-F&B; segment) and requires strong expertise in managing high-footfall environments. Key Responsibilities :
- Manage and oversee complete retail floor operations at the airport
- Handle and coordinate with sub-tenants for smooth business operations
- Ensure high standards of Visual Merchandising (VM) across stores
- Drive sales performance through conversion and customer engagement
- Monitor and optimize stock levels & inventory management
- Deliver premium customer service experience
- Lead, train, and manage store teams effectively
- Analyze and improve retail KPIs like ASP, ATV,
SPSF Eligibility Criteria :
- Experience: Minimum 8+ years in Retail Industry (mandatory)
- Leadership: 4-6 years in Store Manager / Area Manager / Operations Manager role
- Must have handled direct team management
Required Skills :
- Strong understanding of Visual Merchandising (VM)
- Expertise in Retail KPIs (ASP, ATV, SPSF)
- Inventory & stock management knowledge
- Strong leadership & team handling ability
- Experience in high footfall environments (Airport/Mall preferred)