LEOR CLINICS Job Description - Inside Sales Team Role - Inside Sales Executive (Customer Care Exe.) DEPARTMENT - Sales REPORT TO - Client Acquisition & Appointment Conversion Sales Manager Job Type - Full-Time LOCATION In office, Pune ABOUT LEOR CLINICS Leor Clinics is a premium aesthetic clinic chain dedicated to delivering world-class client experiences. Our Inside Sales team is the very first human touch point, a potential client encounters and we hold that moment to the highest standard. Every call and message represents the Leor brand, and we expect nothing less than a warm, confident and effortlessly professional interaction that makes the client feel truly valued from the very first conversation. ROLE OVERVIEW The Inside Sales Executive is responsible for converting inbound and outbound leads, generated by the marketing team into confirmed appointments and consultations at Leor Clinics. This is not a cold calling role; these are warm, interested leads who need a knowledgeable, empathetic and persuasive voice to guide them through the next step. You will be the voice of the Leor brand. Every call should leave the client feeling heard, valued and genuinely excited about their upcoming clinic visit. KEY RESPONSIBILITIES Lead Management & Outreach ▸ Call, follow up and engage all leads generated by the marketing team in a timely and structured manner. ▸ Conduct outbound calls with a warm, consultative approach and never too scripted or transactional. ▸ Handle inbound inquiries via CRM, phone, WhatsApp and other channels with professionalism and promptness. ▸ Qualify leads based on their treatment interests, concerns, readiness and fit for Leor Clinics services. Appointment Conversion ▸ Convert qualified leads into confirmed consultations/appointments at the clinic.



▸ Clearly communicate treatment offerings, clinic experience and the value of a Leor consultation. ▸ Handle objections gracefully while addressing concerns with empathy, knowledge and confidence. ▸ Follow up persistently but pleasantly with unconfirmed or rescheduled leads. CRM & Operations ▸ Log all interactions, lead statuses and call notes accurately in Zoho CRM. ▸ Schedule and confirm appointments via Zoho CRM, ensuring zero scheduling errors. ▸ Maintain an organised and updated lead pipeline at all times. ▸ Adhere strictly to SOPs for calling scripts, follow-up cadence and data hygiene. Client Experience & Brand Representation ▸ Deliver every interaction at the highest standard of communication - polished, warm and on - brand SOPs. ▸ Proactively educate leads about treatments, procedures and what to expect at Leor Clinics. ▸ Coordinate with the clinic operations team to ensure seamless handoff post-booking. ▸ Contribute to a culture of excellence, empathy and continuous improvement within the inside sales team. WHAT WE'RE LOOKING FOR Experience & Background ▸ 1-3 years of experience in inside sales, tele-sales, client success or client coordination. ▸ Prior experience in aesthetics, wellness, beauty or healthcare sectors is a strong advantage. ▸ Demonstrated track record of meeting or exceeding lead conversion targets. ▸ Comfortable using CRM tools - Zoho CRM experience is a plus.



Communication & Personality ▸ Exceptional spoken English and Hindi - clear, fluent, warm and articulate. ▸ Natural people-pleaser with a genuine desire to help and delight every caller. ▸ Confident, composed and professional under pressure or during objection handling. ▸ Positive energy that translates over the phone - the caller should always feel at ease. Work Ethic & Attitude ▸ Highly disciplined with strong SOP adherence and follow-through. ▸ Hungry to learn and eager to develop deep knowledge of aesthetics and treatments. The Leor Standard ▸ We benchmark our inside sales communication quality against top-tier service ▸ Target-driven, self-motivated and takes ownership of their pipeline. ▸ Team player who contributes positively to team culture and morale. ▸ Every call must feel personalised, never rushed and always premium. ▸ You are not selling a service, you are opening a door to a transformative experience. ▸ This role suits someone who takes pride in how they speak, listen and represent a brand. WHAT SUCCESS LOOKS LIKE IN THIS ROLE 15 Days You have mastered the calling SOP, are fluent in all treatment offerings and are independently managing your lead pipeline in Zoho CRM with zero errors. 30 Days Your conversion rate is meeting targets, objection handling feels natural and client feedback on inside sales interactions is consistently positive. 45 Days You are a confident, polished representative of the Leor brand on every call - hitting conversion KPIs, maintaining an immaculate CRM and requiring mínimal supervision. 3 Months, You are a top performer on the inside sales team, contributing to process improvements, and the go-to person for quality bench marking on calls. WHY LEOR CLINIC

📌 Inside Sales Executive (Customer Care Exe) (Aundh)
🏢 LEOR CLINIC
📍 Aundh