Company Description Talentpro Consultant is a staffing and workforce solutions provider that connects organizations with qualified professionals across various roles and industries. The company focuses on understanding client requirements and matching them with candidates who can deliver reliable performance and service quality. Talentpro Consultant emphasizes professional conduct, clear communication, and operational efficiency in all its engagements. As a partner to multiple businesses, the company offers opportunities for growth opportunities and exposure to structured work environments. Team members are supported with guidance and resources to succeed in their roles.

Role Description The Rider Support Executive is a full-time, on-site role based in Thane. In this position, the individual will support riders by addressing their queries, resolving issues related to trips, payments, and app usage, and ensuring a smooth operational experience. Day-to-day responsibilities include handling inbound and outbound calls, responding to rider messages or emails, updating records in internal systems, and escalating complex issues to the appropriate teams. The role also involves coordinating with operations and logistics staff, monitoring rider performance metrics,



and sharing relevant updates or policies with riders. The Rider Support Executive is expected to maintain a professional tone, provide clear and accurate information, and contribute to high rider satisfaction and retention.

Qualifications

- Candidates should possess strong communication and interpersonal skills, with the ability to interact clearly and professionally in English and local languages.
- Candidates should possess customer service and problem-solving skills, including the ability to handle queries, manage complaints, and resolve issues efficiently.
- Candidates should possess basic computer literacy and data entry skills, with comfort using support tools, mobile applications, and CRM or ticketing systems.
- Candidates should possess organizational and time management skills, including the ability to prioritize tasks, handle high call volumes, and work in a fast-paced environment.
- Relevant qualifications such as a high school diploma or bachelor’s degree, prior experience in customer support or call center environments, and familiarity with transport or logistics operations would be beneficial.

📌 Rider Support Executive (Thane)
🏢 Talentpro consultant
📍 Thane