- Welcome and attend patients/customers/visitors in a polite and qualified manner
- Handle all front office and reception-related work
- Answer phone calls and provide required information clearly
- Register patient/customer details and maintain records properly
- Schedule appointments and guide patients accordingly
- Coordinate with doctors, pharmacists, and other staff members
- Maintain bills, receipts, files, and front office documents
- Handle billing support / cash collection if required
- Ensure reception area is clean, organized, and presentable at all times
- Respond to customer enquiries and resolve basic issues politely
- Maintain attendance/registers and update daily records
- Support management in day-to-day administrative tasks
- Follow company policies, discipline, and office timings strictly
Skills Required :
- Good communication skills
- Basic computer knowledge
- Polite and patient-friendly behavior
- Ability to handle phone calls and visitors efficiently
- Good organizational and record-keeping skills
- Basic billing / cash handling knowledge is an added advantage
- Ability to work under pressure and manage multiple tasks
Qualification :
- Minimum 10th / Intermediate / Any Degree :
- Experience in Reception / Front Office / Clinic / Medical Shop preferred
Work Requirements :
- Willingness to work in shifts if required
- Must maintain professional appearance and behavior
- Should be punctual and responsible
- Ability to handle all front office operations independently