- Greet guests warmly and professionally upon arrival and departure.
- Check guests in and out, verifying information and assigning rooms.
- Address guest inquiries, requests, and concerns promptly and efficiently.
- Provide information about services, amenities.
- Handle guest complaints and resolve issues professionally.
- Ensure a positive guest experience.
- Administrative Tasks :
- Answer and forward phone calls professionally.
- Process payments and manage cash transactions accurately.
- Maintain a clean and organized reception area.
- Assist with other administrative tasks as needed.
- Other Duties :
- Assist with baggage handling.
- Communicate with other departments to ensure smooth operations.
- Follow hotel policies and procedures.
- Maintain a skilled and courteous demeanour at all times.
Skills and Qualities:
- Excellent customer service skills.
- Strong communication and interpersonal skills.
- Organizational skills and attention to detail.
- Ability to handle multiple tasks and prioritize effectively.
- Proficiency in hotel management software.
- Ability to remain calm and composed under pressure.
- Knowledge of hotel operations and procedures.
- Polite and friendly demeanour.
- Professional appearance and presentation.
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
📌 Receptionist Front Office (Miyapur)
🏢 NARENN GROUPS
📍 Miyapur
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