Job Information : Department Name

Operations

Date Opened

04/25/2026

Job Type

Full time

Industry

Retail

City

Hyderabad

State/Province

Telangana

Country

India

Zip/Postal Code

500001

- Location: Outlet-Based- Reporting To: Spa Manager / Duty Manager- Role Summary:

- The Guest Service Associate (GSA) is the face of the spa, responsible for welcoming guests,- managing front desk operations, and supporting service and sales delivery. The role plays a key- part in creating a warm, professional, and seamless experience for all guests—from inquiry and- booking to check-out. The GSA also contributes to revenue generation by promoting spa- services, managing appointments, and maintaining a well-organized reception environment.- Key Responsibilities- 1. Guest Reception & Front Desk Management:

- a) Greet guests with warmth and professionalism as they arrive at the spa.- b) Assist guests with inquiries, service recommendations, and appointment bookings.- c) Ensure that the check-in and check-out process is efficient and pleasant.- d) Maintain a calm, courteous, and responsive demeanor always, even during peak- hours.- 2. Sales & Promotions:

- a) Promote spa treatments, membership packages, gift cards, and retail products.- b) Inform guests about ongoing offers and upsell additional services when appropriate.- c) Maintain knowledge of spa menus and provide suggestions based on guest- preferences.- 3. Appointment Coordination:

- a) Manage appointment schedules using spa management software or logs.- b) Coordinate therapist availability and communicate changes effectively to the team.- c) Confirm bookings via phone or messaging and reduce no-shows through timely follow

- ups.

- 1. Billing & Record Keeping:

- a) Handle billing processes using POS software, ensuring transaction accuracy and clarity.- b) Manage cash,



digital payments, and refunds as per finance SOPs.- c) Maintain guest data, preferences, and visit history in the spa database.- 5. Environment & Ambiance:

- a) Ensure the reception area is clean, organized, and welcoming always.- b) Display promotional materials, retail products, and service menus neatly.- c) Play appropriate music, manage lighting, and create a relaxing front-of-house- atmosphere.- 6. Guest Relations & Feedback:

- a) Address basic guest concerns promptly or escalate serious issues to the Duty/Spa- Manager.- b) Collect guest feedback post-treatment and log suggestions or complaints.- c) Follow up with repeat guests or VIPs for appointments or special occasions.- 7. Team & Administrative Support:

- a) Collaborate with spa therapists, housekeeping, and the Spa Manager for daily- operational flow.- b) Assist in inventory checks of front desk items such as retail products, brochures, and- linens.- c) Support administrative tasks like report preparation, stock re-order requests, and audit- readiness.

- Requirements :

- Key Skills & Competencies - Communication & Soft Skills: Solid verbal skills and friendly demeanor to make guests feel- valued and comfortable.
- Sales & Upselling Ability: Confidence in promoting spa services, products, and upgrades to- enhance guest experience and revenue.- Time Management: Ability to juggle multiple bookings, guest check-ins, and phone inquiries- efficiently.- Computer Literacy: Familiarity with billing systems, appointment software, and basic office- tools.- Professional Appearance & Conduct: Presentable grooming, calm composure, and brand
- aligned service behavior.- Guest-Centric Mindset: Enthusiastic about creating memorable experiences and ensuring- satisfaction from arrival to departure.- Team Collaboration: Willingness to support teammates and adapt to operational needs- throughout the shift.

📌 Spa Executive (Hyderabad)
🏢 Ode
📍 Hyderabad