- Welcome and check in guests in a courteous and efficient manner.
- Handle guest check-out professionally and accurately.
- Use IDS software to manage reservations, room assignments, guest profiles, and billing.
- Ensure a smooth and efficient operation at the front desk.
- Respond to guest inquiries, complaints, and feedback in a prompt and professional manner.
- Coordinate with housekeeping and maintenance to ensure room readiness.
- Manage walk-in guests and upsell rooms when necessary.
- Maintain front desk records, reports, and daily cashiering tasks.
- Assist with night audit procedures if assigned.
- Maintain a clean, organized, and professional reception area at all times.
Qualifications & Skills :
- Experience in a front office/reception role in the hospitality industry.
- Hands-on experience with IDS is mandatory. :
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Ability to multitask, prioritize, and handle guest concerns calmly and efficiently.
- Knowledge of front desk procedures and standard hotel practices.
- Willingness to work in shifts, including weekends and holidays.