Receptionist - Front Desk

Job Title : Receptionist / Front Desk Associate Location : 11 Flowers Rooftop Vrindavan

Job Type : Full-time

About Us

We are a welcoming cafe dedicated to providing exceptional hospitality and memorable guest experiences. We are looking for a friendly, professional, and organized Receptionist to join our front desk team and serve as the first point of contact for our guests.

Key Responsibilities

- Greet guests warmly and provide outstanding customer service.
- Manage guest check-ins and check-outs efficiently.
- Handle room reservations, cancellations, and modifications.
- Handle spa, Ayurveda, Yoga Meditation reservations, Cancellations, and modifications.
- Process payments and maintain accurate billing records.
- Provide information about rooms amenities, services, local attractions, and activities.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
- Resolve guest concerns or complaints in a courteous and timely manner.
- Maintain a clean, organized, and welcoming front desk area.
- Perform administrative tasks such as filing, data entry, and report preparation.

Qualifications :

- High school diploma or equivalent (hospitality education is a plus).




- Previous experience in hospitality, hotels, resorts, or customer service preferred.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency with Microsoft Office and reservation/PMS software is an advantage.
- Professional appearance and positive attitude.
- Ability to work flexible shifts, including weekends and holidays.
- Fluency in English is required; additional languages are a plus.

Skills :

- Exceptional customer service
- Strong interpersonal and communication skills
- Attention to detail
- Problem-solving abilities
- Time management
- Basic computer skills
- Ability to remain calm under pressure

Benefits :

- Competitive salary.
- Training and career growth opportunities.
- Supportive and collaborative work environment.

Schedule

- 10-hour shifts
- Weekends and holidays as needed

Why Join Us?

If you enjoy creating exceptional guest experiences and thrive in a hospitality environment, we'd love to hear from you. Join our team and help make every guest's stay memorable.

Pay: From ₹14,000.00 per month

Advantages :

- Flexible schedule

Work Location: In person

📌 Receptionist (Vrindavan)
🏢 11Flowers Rooftop Cafe
📍 Vrindavan